Key Takeaways
1. Prepare Your Mindset for Success in the New Economy
"Accept that there's still money in your local marketplace."
Embrace change and opportunities. The new economy requires a shift in mindset to capitalize on emerging opportunities. Successful businesses adapt their models to meet changing customer needs and market conditions. For example, some furniture retailers have thrived by offering fast delivery and convenient online shopping options.
Focus on facts, not fear. Avoid getting caught up in negative news headlines. Instead, concentrate on understanding what your target market wants and delivering it effectively. Make decisions based on actual customer behavior and market data rather than general economic doom and gloom.
Be willing to innovate. Change various aspects of your business as needed, including:
- Marketing strategies
- Product offerings
- Customer service approach
- Management practices
- Pricing models
2. Calculate Customer Lifetime Value and Track Lead Sources
"If there was one piece of advice that I would want you to remember from this entire book, it would be tracking where every lead comes from that you get into your business."
Understand customer value. Calculate the Lifetime Value (LTV) of your customers to determine how much you can invest in acquiring new ones. This metric helps you make informed decisions about marketing spend and customer retention efforts.
LTV calculation example:
- Total customers per year: 100
- Average purchases per customer: 2
- Average purchase amount: £125
- Total revenue: £25,000
- Total costs: £8,500
- Gross profit: £16,500
- Customer Lifetime Value: £165 per customer
Track lead sources religiously. Implement systems to identify where every lead comes from, whether it's through:
- Website visits
- Phone calls
- Walk-ins
- Referrals
- Advertising campaigns
This information allows you to focus your marketing efforts on the most effective channels and optimize your return on investment.
3. Create a Unique Selling Proposition (USP) for Your Target Market
"There are riches in niches."
Identify your ideal customer. Analyze your most profitable and enjoyable customers to create a detailed profile. Consider factors such as:
- Demographics (age, income, location)
- Psychographics (interests, values, lifestyle)
- Purchasing behavior
- How they found your business
Develop a compelling USP. Based on your ideal customer profile, create a unique selling proposition that sets you apart from competitors and resonates with your target market. Your USP should clearly communicate:
- The specific problem you solve
- How you solve it better than anyone else
- The unique benefits customers receive
Examples of effective USPs:
- Guaranteed same-day delivery on in-stock items
- Lowest interest rates for home loans, guaranteed
- Complete living room packages under £2,000
4. Develop a 12-Month Marketing Calendar Around Holidays
"Failing to plan means you are planning to fail."
Create a structured marketing plan. Develop a 12-month marketing calendar that takes advantage of major holidays and events. This approach ensures consistent promotional efforts and allows you to capitalize on existing consumer expectations.
Sample marketing calendar:
- January: New Year's resolutions
- February: Valentine's Day
- March: St. Patrick's Day
- April: Easter / Spring cleaning
- May: Mother's Day
- June: Father's Day
- July: Summer fun
- August: Back-to-school
- September: Autumn sale
- October: Halloween
- November: Black Friday
- December: Christmas
Plan promotions in advance. For each holiday or event, develop specific:
- Promotional offers
- Marketing messages
- Advertising campaigns
- Content marketing ideas
This proactive approach allows you to create more effective campaigns and allocate resources efficiently throughout the year.
5. Capture Prospect Information and Implement Follow-Up Campaigns
"Capturing your leads and prospects contact information when they visit your business, website or call-in, must be the foundation of your business."
Collect contact information consistently. Implement systems to capture prospect details at every touchpoint:
- Website visits
- Phone inquiries
- In-store interactions
- Trade shows or events
Offer incentives for providing contact information, such as:
- Exclusive discounts
- Free informative guides
- Entry into prize drawings
Develop effective follow-up campaigns. Create a series of targeted communications to nurture leads and encourage purchases. This may include:
- Email newsletters
- Direct mail offers
- Personalized phone calls
- Retargeting ads
Example of increased sales through follow-up:
- 300 leads per month
- 5% initial conversion rate = 15 buyers
- Additional 5% conversion through follow-up = 15 more buyers
- Total sales increase from £7,500 to £15,000 per month
6. Build a Money-Generating Website with Opt-In Forms
"Don't make the mistake of allowing a graphic designer to design your website without the input and guidance of an experienced response focused marketer."
Create a conversion-focused website. Ensure your website is designed to generate leads and sales, not just look pretty. Key elements include:
- Clear, compelling headlines
- Easy-to-find contact information
- Prominent calls-to-action
- Customer testimonials
- Detailed product/service information
Implement opt-in forms. Place email capture forms prominently throughout your site to build your marketing list. Offer valuable lead magnets in exchange for contact information, such as:
- Free reports or e-books
- Exclusive discounts
- Webinar access
- Product samples
Personalize the experience. Use tools like video greetings or live chat to create a more engaging and personalized website experience for visitors.
7. Leverage Free Publicity Strategies like Press Releases and Articles
"Free publicity marketing strategies are much more effective in promoting your business than 99% of paid marketing strategies."
Write and distribute press releases. Create newsworthy announcements about your business on a regular basis (at least monthly) to attract media attention. Topics might include:
- New product launches
- Industry innovations
- Community involvement
- Expert commentary on trends
Contribute articles to publications. Position yourself as an industry expert by writing informative articles for:
- Local newspapers
- Trade magazines
- Online publications
- Industry blogs
This strategy builds credibility and exposes your business to a wider audience without the cost of traditional advertising.
Become a local media resource. Develop relationships with journalists and offer yourself as an expert source for relevant stories. This can lead to free publicity through:
- Quotes in articles
- Radio or TV interviews
- Guest appearances on local shows
8. Implement Profitable Paid Advertising Campaigns
"Just like many of the strategies revealed in this book, you must have proven and effective conversion scripts and systems in place to consistently and predictably get these customers back into your business to purchase from you."
Diversify your advertising mix. Utilize a combination of paid advertising channels to reach your target audience effectively:
- Newspaper ads
- Radio commercials
- Magazine placements
- Online pay-per-click campaigns
- Local coupon books
Create compelling ad content. Develop ads that grab attention and drive action. Key elements include:
- Strong headlines
- Clear, specific offers
- Compelling reasons to act now
- Easy-to-remember contact information
Track and optimize performance. Implement systems to measure the effectiveness of each advertising campaign:
- Use unique phone numbers or website URLs
- Track conversion rates and ROI
- Continuously test and refine ad content and placements
9. Position Yourself as the Go-To Expert in Your Niche
"Writing a book to educate and help your target market, automatically gives you a huge advantage over your competitors."
Establish thought leadership. Position yourself as the recognized expert in your field through various strategies:
- Write and publish a book on your area of expertise
- Speak at industry events and local business gatherings
- Host educational workshops or webinars
- Contribute expert commentary to news outlets
Leverage your expertise for publicity. Use your thought leadership position to gain free media exposure:
- Offer yourself as a guest for local radio shows
- Write guest blog posts for popular industry websites
- Provide expert quotes for journalists writing relevant stories
Create valuable content. Consistently produce and share informative content that showcases your expertise:
- Blog posts
- Podcasts
- YouTube videos
- Social media updates
10. Utilize Online Marketing Strategies to Attract Customers
"Having a general idea about how search engines work is the first step in making sure prospects can find you."
Optimize for search engines. Implement SEO best practices to improve your website's visibility in search results:
- Research and use relevant keywords
- Create high-quality, informative content
- Build quality backlinks from reputable websites
- Optimize website structure and loading speed
Leverage social media. Use social platforms to engage with your audience and drive traffic to your website:
- Share valuable content regularly
- Respond to comments and messages promptly
- Run targeted social media advertising campaigns
- Utilize platform-specific features (e.g., Instagram Stories, Facebook Live)
Implement email marketing. Build and nurture your email list to drive repeat business and referrals:
- Create valuable lead magnets to encourage sign-ups
- Segment your list for targeted messaging
- Develop automated email sequences for new subscribers
- Send regular newsletters with helpful content and offers
Utilize online directories. Ensure your business is listed in relevant online directories to improve local visibility:
- Google My Business
- Yelp
- Industry-specific directories
- Local business associations
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