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Top 5 Books on Hospitality and Business Etiquette
Explore these 5 must-read books on hospitality and business etiquette to elevate your service and professional interactions.
Book Summaries
The Remarkable Power of Giving People More Than They Expect
Will Guidara, a renowned restaurateur, shares transformative insights on hospitality that can elevate any service experience, making it essential for those in the hotel industry.
3 Key Takeaways:
- Unreasonable Hospitality: Going Above and Beyond to Create Memorable Experiences
- The Power of Intentionality in Leadership and Service
- Balancing Excellence and Hospitality in Fine Dining
The Transforming Power of Hospitality in Business
Danny Meyer, a celebrated restaurateur, emphasizes the importance of hospitality in business, making this book a valuable resource for anyone in the hotel and service industry.
3 Key Takeaways:
- Build a culture of enlightened hospitality to create exceptional experiences
- Prioritize stakeholders: employees, guests, community, suppliers, then investors
- Hire for emotional skills (51%) over technical skills (49%)
The Exploding Business of Travel and Tourism
Elizabeth Becker's extensive research on the tourism industry provides valuable insights into the dynamics of travel, including a focus on Dubai's booming tourism sector.
3 Key Takeaways:
- Tourism: The Stealth Giant of Global Industry
- France: The Gold Standard of Tourism and Its Challenges
- Venice: A Cautionary Tale of Mass Tourism's Impact
A Guide For The Indian Professional
Shital Kakkar Mehra provides essential business etiquette tips tailored for Indian professionals, making it a must-read for those navigating the global business landscape.
3 Key Takeaways:
- Master the art of first impressions in business communication
- Dress for success: Your attire speaks volumes about your professionalism
- Navigate workplace etiquette to build strong professional relationships
Vivek Bindra's insights on corporate etiquette are crucial for professionals looking to enhance their workplace interactions and build a positive professional image.
3 Key Takeaways:
- Courtesy is the Foundation of Professional Success
- First Impressions Matter: Master the Art of Introduction
- Workplace Etiquette: Creating a Positive Environment
