Library 2020

1. Libraries in 2020 will be transformed by digital content and changing user needs

The library in 2020 will be everywhere and somewhere.

Digital transformation. By 2020, libraries will undergo a dramatic transformation driven by the shift to digital content and changing user expectations. Physical collections will shrink as more materials become available electronically. Libraries will need to provide seamless access to digital resources across multiple devices and platforms.

Evolving user needs. Users will expect instant, anywhere access to information. Libraries will need to meet patrons where they are, embedding services into users' daily workflows and offering 24/7 virtual assistance. At the same time, libraries will remain important physical spaces for community gathering, collaboration, and accessing specialized resources not readily available elsewhere.

Key changes by 2020:

• Smaller physical collections, larger digital collections
• Mobile-friendly interfaces and services
• Personalized, on-demand access to resources
• Integration with users' digital ecosystems (e.g. smartphones, e-readers)
• Continued value as physical spaces for community use

2. The role of librarians will evolve to focus on guiding users and curating information

Libraries can be so much more—and reducing the existing spatial emphasis on book stacks can help to open our minds to the possibilities.

Information guides. As information becomes more abundant and complex, librarians will shift from being gatekeepers to guides. Their expertise will be critical in helping users navigate the information landscape, evaluate sources, and find high-quality, relevant content.

Curators and creators. Librarians will take on expanded roles as curators of digital collections and creators of new content. They will develop specialized digital resources, manage institutional repositories, and support digital scholarship. Many will become embedded in academic departments or community organizations, bringing their skills directly to where they are needed.

Emerging librarian roles:

• Information literacy instructors
• Data management specialists
• Digital scholarship supporters
• Technology trainers
• Community outreach coordinators
• Makerspaces facilitators

3. Libraries will become collaborative community hubs and makerspaces

The library in 2020 will be the vibrant hub of its community.

Community centers. Libraries will increasingly serve as dynamic community hubs, hosting events, classes, and meetups. They will provide spaces for collaboration, creation, and experimentation. Many will incorporate makerspaces with 3D printers, recording studios, and other tools for hands-on learning and creative pursuits.

Civic engagement. As neutral, trusted institutions, libraries will play a key role in fostering civic engagement and community dialogue. They will host public forums, provide access to government information and services, and serve as centers for lifelong learning and workforce development.

Examples of new library spaces and services:

• Coworking areas and meeting rooms
• Makerspaces and digital media labs
• Performance spaces and art galleries
• Career centers and small business support
• Community gardens and tool lending libraries

4. Physical spaces will be redesigned to support new functions and services

The library of the future is our new hometown where we are known, remembered, forgiven, and welcomed.

Flexible design. Library buildings will be redesigned with flexibility in mind to accommodate changing needs. Open floor plans, movable furniture, and multifunctional spaces will allow libraries to quickly reconfigure for different uses. Many will incorporate cafes, outdoor areas, and other amenities to make the library a more welcoming destination.

Technology integration. Advanced technologies will be seamlessly integrated into library spaces. This may include interactive displays, virtual reality stations, smart study rooms, and automated storage and retrieval systems for physical materials. Libraries will need to continually upgrade their technological infrastructure to support new services.

Key elements of future library design:

• Open, reconfigurable spaces
• Natural light and comfortable seating
• High-speed WiFi and plenty of power outlets
• Digital displays and collaborative technologies
• Quiet areas alongside active social spaces
• Sustainable, environmentally-friendly features

5. Digital collections and open access will reshape library resources

Libraries traditionally have been most concerned with access to information and content. Accessing information is no longer an issue.

Digital-first collections. By 2020, most new acquisitions will be digital. Libraries will focus on providing access to e-books, streaming media, and online databases rather than physical materials. Print collections will be downsized, with many items moved to off-site storage. Libraries will need to navigate complex licensing agreements and work to ensure long-term preservation of digital content.

Open access growth. The open access movement will continue to gain momentum, with more scholarly content freely available online. Libraries will play a key role in supporting open access publishing and managing institutional repositories. They will also need to help users discover and evaluate open educational resources as alternatives to traditional textbooks.

Shifts in library collections:

• E-books overtaking print book purchases
• Streaming media replacing physical A/V materials
• Emphasis on unique local collections and archives
• Growth of open access scholarly repositories
• Collaborative digital preservation initiatives

6. Libraries must adapt to remain relevant and prove their value

We cannot pretend that this transition will come easily because the newly hired librarians will bring with them to the profession this new vision for libraries.

Demonstrating impact. Libraries will face increasing pressure to demonstrate their value and impact. They will need to develop new metrics and assessment tools that go beyond traditional measures like circulation statistics. This may include tracking learning outcomes, economic impacts, and contributions to research and innovation.

Marketing and outreach. Libraries will need to more actively promote their services and communicate their value to stakeholders. Many will hire dedicated marketing staff and leverage social media and other digital channels to reach users. Partnerships with other community organizations will be crucial for expanding the library's reach and impact.

Strategies for proving library value:

• Outcome-based assessment of library services
• Return-on-investment studies
• User testimonials and success stories
• Data visualization of library usage and impact
• Alignment with institutional/community goals

7. Leadership and vision are critical for libraries to thrive in the future

The library in 2020 can be a critical component for the success of the community it serves. To do so, however, the library not only must transform itself but also must be valued as a leader for the priorities and advancement of its community.

Visionary leadership. Strong, forward-thinking leadership will be essential for libraries to successfully navigate the changes ahead. Library directors will need to articulate a compelling vision, build partnerships, and advocate for resources. They must also cultivate a culture of innovation and empower staff to experiment with new ideas.

Staff development. Libraries will need to invest in ongoing professional development to ensure staff have the skills needed for evolving roles. This may include training in new technologies, data analysis, project management, and community engagement. Libraries will also need to recruit staff with diverse backgrounds and skill sets.

Key leadership priorities:

• Developing and communicating a strategic vision
• Building partnerships and community relationships
• Advocating for library funding and support
• Fostering a culture of innovation and risk-taking
• Investing in staff development and recruitment

8. Libraries face challenges but have opportunities to enhance their impact

Libraries can be so much more—and reducing the existing spatial emphasis on book stacks can help to open our minds to the possibilities.

Funding pressures. Many libraries will continue to face budget constraints and competition for funding. They will need to explore new revenue streams, such as grants, donations, and fee-based services. Some may pursue public-private partnerships or consolidation with other institutions to achieve efficiencies.

Technological disruption. Rapid technological change will present both challenges and opportunities. Libraries must stay ahead of trends like artificial intelligence, the Internet of Things, and augmented reality. They will need to continually evaluate which new technologies to adopt and how to integrate them into services.

Expanding impact. Despite challenges, libraries have significant opportunities to enhance their impact. By leveraging their trusted position in communities and adapting to changing needs, libraries can play a vital role in addressing issues like the digital divide, lifelong learning, and civic engagement.

Key opportunities for libraries:

• Bridging the digital divide and promoting digital literacy
• Supporting entrepreneurship and economic development
• Preserving local culture and community memory
• Facilitating open science and collaborative research
• Promoting sustainability and environmental awareness

Last updated: October 24, 2024