Work the System

1. Recognize that your life is composed of systems

Systems, systems, systems—everywhere!

Systems are ubiquitous. Your life is a collection of interconnected systems, from your daily routines to your business operations. These systems are not chaotic or mysterious; they are logical, predictable, and can be optimized. By recognizing this fundamental truth, you can begin to take control of your life and work.

Identify your systems:

• Personal: health, relationships, finances
• Professional: business processes, communication protocols, workflow
• Environmental: home organization, time management

Understanding that 99.9% of systems work efficiently can shift your perspective from feeling overwhelmed to feeling empowered. This recognition is the first step towards achieving the peace and prosperity you desire.

2. Adopt an outside and slightly elevated perspective

Once the work the system methodology is internalized and applied, you will be a different person.

Shift your viewpoint. Instead of being entangled in the day-to-day chaos, elevate your perspective to see the larger picture. This "outside and slightly elevated" viewpoint allows you to observe your life and business as a collection of systems that can be analyzed and improved.

Benefits of this perspective:

• Clearer decision-making
• Reduced emotional reactivity
• Improved problem-solving abilities
• Enhanced strategic thinking

By consistently maintaining this elevated perspective, you'll be able to identify inefficiencies, streamline processes, and make more informed choices. This shift in mindset is the foundation for transforming your life and business.

3. Document your goals, principles, and processes

Boring but true: to end workplace chaos, get the elements of it down on paper.

Create foundational documents. Develop three key documents to guide your business and personal life: the Strategic Objective, General Operating Principles, and Working Procedures. These documents serve as your compass, constitution, and laws, respectively.

1. Strategic Objective: One-page overview of your goals and general strategy
2. General Operating Principles: Guidelines for decision-making
3. Working Procedures: Detailed, step-by-step instructions for recurring processes

These documents provide clarity, consistency, and direction. They allow you to delegate effectively, reduce errors, and ensure that your systems are operating in alignment with your overall vision. Regularly review and update these documents to reflect changes and improvements in your systems.

4. Focus on system improvement, not fire-killing

Instead of killing fires, you will spend your time creating a fireproof environment.

Shift from reactive to proactive. Instead of constantly responding to emergencies, dedicate your energy to improving the systems that prevent problems from occurring in the first place. This approach leads to long-term efficiency and stability.

Steps for system improvement:

1. Identify recurring issues
2. Analyze the underlying system
3. Design and implement improvements
4. Document the new process
5. Monitor and refine

By consistently working on system improvement, you'll gradually eliminate the need for fire-killing, freeing up time and energy for more strategic activities. This shift in focus is key to achieving sustainable success and reducing stress in both your personal and professional life.

5. Implement the 'point-of-sale' strategy

Do it NOW. All actions build on "point-of-sale" theory.

Act immediately. The point-of-sale strategy emphasizes completing tasks as soon as they arise, rather than postponing them. This approach eliminates backlogs, reduces stress, and increases overall efficiency.

Benefits of point-of-sale action:

• Reduced mental clutter
• Improved focus on current tasks
• Decreased likelihood of forgetting important details
• Enhanced sense of accomplishment

Implement this strategy by creating systems that allow for immediate action. For example, set up automatic bill payments, respond to emails promptly, or address small maintenance issues as soon as they're noticed. By consistently applying the point-of-sale approach, you'll create a more streamlined and productive life and work environment.

6. Maximize your biological and mechanical prime time

Prime time is about maximizing productivity when brainpower is at peak capacity.

Leverage your peak hours. Identify your Biological Prime Time (BPT) - the hours when you're most alert and productive - and schedule your most important tasks during these periods. Similarly, focus on Mechanical Prime Time (MPT) - the time spent on system improvement and business building activities.

Optimizing your prime time:

• Track your energy levels to identify your BPT
• Schedule high-priority, complex tasks during BPT
• Dedicate MPT to strategic planning and system improvement
• Minimize distractions during prime time periods

By aligning your work schedule with your natural rhythms and focusing on high-value activities during your peak hours, you'll significantly increase your productivity and effectiveness. This strategy allows you to accomplish more in less time, creating space for personal pursuits and relaxation.

7. Cultivate quiet courage and consistent action

Quiet courage resides deep inside and causes one to buck up to do what needs to be done whether one wants to or not.

Develop inner strength. Quiet courage is the ability to take necessary action despite discomfort or fear. It's the antidote to procrastination and the key to consistent progress. By cultivating this trait, you'll be better equipped to implement and maintain your systems.

Strategies for developing quiet courage:

• Start with small, manageable tasks
• Celebrate small victories
• Visualize the long-term benefits of your actions
• Practice self-discipline in daily habits

Consistent action, fueled by quiet courage, is what transforms your systems from theoretical constructs into practical, life-changing tools. By regularly pushing through discomfort to maintain and improve your systems, you'll build momentum and achieve lasting results.

8. Create extraordinary systems operated by great people

This is what I want for you.

Build a high-performance team. Exceptional systems require exceptional people to operate them. Focus on creating an environment that attracts, develops, and retains top talent. This involves providing clear direction, ongoing training, and opportunities for growth.

Elements of a great team:

• Clear roles and responsibilities
• Well-documented processes
• Regular feedback and communication
• Opportunities for skill development
• Fair compensation and recognition

By combining extraordinary systems with great people, you create a powerful synergy that drives your business forward. This approach not only improves efficiency and productivity but also creates a more satisfying work environment for everyone involved.

9. Embrace the 98% perfection rule

In the work the system world, 98 percent accuracy is perfect because trying to achieve that additional 2 percent demands too much additional output.

Aim for excellence, not perfection. Striving for 100% perfection often leads to diminishing returns and unnecessary stress. Instead, focus on achieving a high level of quality (98%) efficiently, and then move on to the next task or improvement.

Applying the 98% rule:

• Set clear quality standards
• Establish checkpoints to ensure standards are met
• Recognize when additional effort yields minimal returns
• Allocate resources to areas with the highest impact

By embracing this principle, you'll maintain high standards while avoiding the paralysis of perfectionism. This balanced approach allows for continuous improvement and progress across all your systems, leading to better overall results in both your personal and professional life.

Last updated: January 23, 2025