HBR Guide to Coaching Employees (HBR Guide Series)

1. Shift your mindset to coach effectively and foster growth

Low expectations rarely yield growth and often lead to frustration on both sides.

Embrace a growth mindset. As a manager, your role is to empower and motivate your employees to reach their full potential. This requires shifting from a fixed mindset, which assumes abilities are predetermined, to a growth mindset that believes skills can be developed through effort and learning.

• Key aspects of a growth mindset:
  • Focus on effort and strategies, not just outcomes
  • View challenges as opportunities for learning
  • Encourage risk-taking and learning from failures
  • Praise progress and improvement, not just innate talent

By adopting this perspective, you create an environment where employees feel supported in their development and are more likely to take on new challenges. Remember, your own growth as a coach is part of this process – be open to learning and adjusting your approach as you gain experience.

2. Set the stage for peak performance through strategic selection and connection

Challenging a person in an area where she is skilled makes her brain grow, much like a muscle.

Align tasks with strengths and values. To achieve peak performance, help employees select tasks that:

1. They are good at
2. They enjoy doing
3. Add value to the organization

This intersection creates the ideal conditions for excellence and growth. Additionally, foster strong connections between team members and to the organization's mission.

• Strategies for building connection:
  • Encourage face-to-face interactions
  • Create opportunities for collaborative problem-solving
  • Share stories that reinforce company values and purpose
  • Celebrate team and individual successes

By strategically aligning tasks with strengths and fostering a sense of connection, you create an environment where employees are motivated to perform at their best and continuously improve.

3. Build trust through active listening and transparent communication

Without trust, employees won't level with you; at best, you'll learn either untruths or partial truths about how they see themselves and their roles within the organization.

Prioritize relationship-building. Trust is the foundation of effective coaching. To build trust, focus on active listening and transparent communication. Make a conscious effort to understand your employees' perspectives, goals, and concerns.

• Active listening techniques:
  • Give your full attention during conversations
  • Ask open-ended questions to encourage sharing
  • Paraphrase and summarize to ensure understanding
  • Acknowledge emotions and non-verbal cues

Be transparent about your intentions, expectations, and the coaching process itself. Share your own experiences and vulnerabilities when appropriate. Consistently follow through on commitments and promises to demonstrate your reliability. By investing in trust-building, you create a safe space for open dialogue and meaningful development.

4. Structure coaching sessions for maximum impact and engagement

Coaching sessions are conversations between you and your employee in which you identify areas for growth, create development plans, perform exercises, and check in on progress.

Design purposeful conversations. Effective coaching sessions require careful planning and structure. Begin by agreeing on clear outcomes for the session. Then, follow a framework that includes:

1. Building a baseline understanding of the issues
2. Holding up the mirror to increase self-awareness
3. Reframing situations to provide new perspectives
4. Practicing new skills or behaviors
5. Ensuring actionable next steps

Throughout the session, ask thought-provoking questions that encourage self-reflection and problem-solving. Avoid the temptation to simply provide answers or solutions. Instead, guide your employee to discover insights and develop their own strategies for improvement.

• Key questions to ask during coaching sessions:
  • "What's working well? What isn't?"
  • "How would you describe the impact you're having?"
  • "What alternative approaches could you consider?"
  • "What support do you need to move forward?"

By structuring your coaching conversations effectively, you maximize their impact and empower your employees to take ownership of their development.

5. Provide feedback that sticks by managing emotions and staying fair

When people are in the grip of a threat response, they're less capable of absorbing and applying feedback.

Create a receptive environment. Effective feedback is crucial for growth, but it can often trigger defensive reactions. To ensure your feedback is heard and applied, focus on managing emotions and maintaining fairness.

• Strategies for delivering impactful feedback:
  • Build a foundation of trust and positive interactions over time
  • Choose the right time and place for feedback conversations
  • Start with open-ended questions to understand the employee's perspective
  • Focus on specific behaviors and their impact, not personal characteristics
  • Balance constructive criticism with genuine appreciation
  • Stay on "your side of the net" by describing your observations and feelings, not assuming motives

Remember that emotions play a vital role in learning and motivation. Express enough emotion to engage the employee, but not so much that you provoke defensiveness. By creating a safe and fair environment for feedback, you increase the likelihood that your insights will be internalized and acted upon.

6. Tailor your coaching approach to different learning styles and personalities

Knowing how people like to learn will accelerate their overall development—but using only their preferred styles won't help them tackle every challenge they face.

Customize your coaching. Recognize that employees have different learning preferences and adapt your approach accordingly. The Experiential Learning Cycle identifies four main learning styles:

1. Experiencing (feeling and relationships)
2. Reflecting (observing and thinking)
3. Analyzing (integrating ideas and planning)
4. Acting (hands-on experimenting)

Identify your employees' preferred styles through observation and conversation. Then, tailor your coaching methods to match their preferences while also encouraging them to develop flexibility in other styles.

• Coaching strategies for different learning styles:
  • Experiencing: Focus on building personal connections and emotional engagement
  • Reflecting: Provide time for observation and thoughtful analysis
  • Analyzing: Offer conceptual models and data-driven insights
  • Acting: Encourage hands-on experimentation and real-world application

By customizing your approach, you'll accelerate learning and development while also helping employees become more well-rounded in their problem-solving and growth strategies.

7. Coach for emotional maturity to develop well-rounded leaders

Putting these unseasoned managers into positions of authority too quickly robs them of the opportunity to develop the emotional competencies that come with time and experience.

Prioritize emotional intelligence. Technical skills and raw talent are important, but emotional maturity is crucial for long-term leadership success. Coach your high-potential employees to develop key emotional competencies such as:

• Self-awareness
• Empathy
• Emotional regulation
• Conflict resolution
• Relationship-building

Resist the temptation to promote talented individuals too quickly based solely on their technical abilities. Instead, create opportunities for them to develop emotional skills through:

1. Cross-functional assignments that require collaboration
2. Mentoring relationships with seasoned leaders
3. Challenging projects that push them out of their comfort zones
4. Regular feedback and self-reflection exercises

By focusing on emotional maturity alongside technical skills, you'll develop more well-rounded leaders who can navigate complex interpersonal dynamics and drive organizational success.

8. Leverage team coaching to enhance collective performance

Coaching is about helping your team member reach her own potential.

Foster team synergy. While individual coaching is important, team coaching can significantly enhance collective performance. Focus on three key aspects of group interaction:

1. Effort: Motivate the team to apply their collective energy effectively
2. Strategy: Help the team develop appropriate approaches to their work
3. Knowledge and skill: Facilitate the sharing and development of expertise

Time your team coaching interventions strategically:

• Beginnings: Focus on building engagement and commitment
• Midpoints: Reflect on and refine performance strategies
• Endings: Encourage learning and knowledge transfer

By coaching at both the individual and team levels, you create a culture of continuous improvement and collaboration that drives overall organizational success.

Last updated: August 30, 2024