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Zero-Resistance Selling

Zero-Resistance Selling

Achieve Extraordinary Sales Results Using World Renowned techqs Psycho Cyberneti
by Maxwell Maltz 1998 223 pages
4.15
100+ ratings
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Key Takeaways

1. Harness the Power of Your Self-Image to Conquer Call Reluctance

Your self-image provides a different mirror, but it, too, is distorted by all kinds of past conditioning, erroneous input from others, outdated information and unchallenged habits.

Understand your self-image. Your self-image is a complex collection of beliefs about yourself, compiled from various sources over time. It defines your possibilities and limits what you can and cannot do. This applies directly to your ability to make sales calls and overcome call reluctance.

Reprogram your self-image. To overcome call reluctance:

  • Recall past accomplishments to feed positive experiences to your self-image
  • Use mental rehearsal to visualize successful sales calls
  • Practice relaxation techniques to reduce anxiety
  • Use affirmations to reinforce positive beliefs about your abilities

Challenge limiting beliefs. Recognize that many of your fears and doubts about making calls are not based on reality but on distorted perceptions. Actively question these beliefs and replace them with more empowering ones that support your success in selling.

2. Transform Objections into Opportunities for Success

Once you are committed to this course of action, genuinely determined to rid yourself and your life of any particular demon, in this case, call reluctance, then I can suggest five practical steps certain to yield fast, positive results.

Reframe objections positively. Instead of viewing objections as resistance, see them as valuable feedback and opportunities to better serve your prospects. This shift in perspective can dramatically reduce your anxiety and improve your effectiveness.

Prepare for common objections. Anticipate the most frequent objections you encounter and develop thoughtful, value-focused responses. Practice these responses until they become second nature.

Use objections to build trust. When handling objections:

  • Listen actively and empathetically
  • Acknowledge the prospect's concern
  • Ask clarifying questions to understand the root of the objection
  • Provide a tailored response that addresses the specific concern
  • Use the opportunity to reinforce the value of your offering

3. Excel in High-Pressure Selling Situations with Mental Conditioning

Simply put, your self-image defines the "Realm of the Possible." You cannot outperform your own self-image, no matter how hard you try, no matter how much willpower, grit, determination or motivation you have.

Develop mental toughness. High-pressure selling situations require a strong, resilient mindset. Cultivate this through regular mental conditioning exercises:

  • Visualization of successful outcomes
  • Positive self-talk and affirmations
  • Relaxation and stress management techniques

Prepare thoroughly. Reduce pressure by being well-prepared:

  • Research your prospect and their industry
  • Anticipate potential questions and objections
  • Practice your presentation until it feels natural

Focus on serving, not selling. Shift your mindset from trying to "close a sale" to genuinely helping your prospect solve a problem or achieve a goal. This reduces self-imposed pressure and allows you to perform more naturally and effectively.

4. Master the Art of Persuasive Group Presentations

Association is one of the most powerful forces governing the outcomes of humans' lives, third only to the programming of the self-image and habit.

Develop your platform personality. Be authentic and genuine in your presentations. Don't try to mimic others; instead, cultivate your unique style that aligns with your strengths and personality.

Structure your presentation effectively:

  • Start with a strong opening that captures attention
  • Organize your main points logically
  • Use stories, analogies, and examples to illustrate key concepts
  • Incorporate visual aids to enhance understanding
  • End with a clear call to action

Engage your audience. Use techniques to keep your audience involved:

  • Ask thought-provoking questions
  • Encourage participation through exercises or discussions
  • Use humor appropriately
  • Vary your tone, pace, and body language to maintain interest

5. Break Free from Selling Slumps with Positive Self-Talk

If you are guilty about your money, then your money is making you unhappy. You don't want to feel that way. Just like the factory worker, you instruct your Servo-Mechanism to make you feel better.

Recognize the slump mentality. Understand that slumps often start in your mind before they manifest in your results. Be aware of negative self-talk and limiting beliefs that can perpetuate a slump.

Interrupt negative patterns. When you catch yourself in negative thinking:

  • Stop and take a deep breath
  • Challenge the negative thought with evidence of past successes
  • Replace it with a more empowering belief or affirmation

Take action to build momentum. Break out of a slump by:

  • Setting small, achievable goals to rebuild confidence
  • Focusing on activities you can control (e.g., number of calls made)
  • Celebrating small wins to reinforce positive momentum
  • Seeking support from mentors or successful colleagues

6. Become a Master Closer by Cultivating Confrontational Tolerance

Resistance occurs when your body, mind, and very soul are in conflict. It occurs when what you want to do is deemed "impossible" for you by your own self-image, and occurs when you try to override your self-image rather than properly reprogram it.

Develop confrontational tolerance. Recognize that closing sales often requires a level of assertiveness that may initially feel uncomfortable. Gradually expose yourself to more challenging closing situations to build your tolerance.

Master closing techniques:

  • Use assumptive closes to guide prospects towards a decision
  • Employ choice closes to make saying "yes" easier
  • Practice summarizing benefits before asking for the sale
  • Learn to handle last-minute objections confidently

Maintain a service mindset. Remember that closing is about helping the prospect make a decision that's in their best interest. This perspective can reduce anxiety and increase your effectiveness in closing situations.

7. Achieve Peace of Mind and Financial Success in Professional Selling

The difference between income and equity is all important.

Cultivate a healthy relationship with money. Examine and challenge any limiting beliefs or guilt you may have about earning a high income. Recognize that financial success can enable you to serve more people and make a greater impact.

Develop financial discipline:

  • Set aside a fixed percentage of your income for savings and investments
  • Live below your means to build long-term wealth
  • Focus on building equity, not just increasing income
  • Educate yourself about personal finance and investing

Balance achievement with well-being. Recognize that true success includes both financial prosperity and personal fulfillment. Make time for self-care, relationships, and activities that bring you joy and peace of mind.

8. Create Your Own Zero-Resistance Selling Experience

Everything happens first in the imagination.

Harness the power of imagination. Use visualization techniques to create detailed mental images of your ideal selling experiences. This primes your subconscious mind for success and reduces resistance in actual selling situations.

Implement a daily mental conditioning routine:

  • Start your day with positive affirmations
  • Visualize successful outcomes before important meetings
  • Use relaxation techniques to manage stress and maintain focus
  • Review and celebrate your successes at the end of each day

Cultivate a zero-resistance mindset. Approach each selling situation with the belief that you are there to serve and add value. This mindset shift can dramatically reduce resistance from both yourself and your prospects.

9. Leverage Networking to Enhance Your Selling Power

If I had to name the single characteristic shared by all the truly successful people I've met over a lifetime, I'd say it's the ability to create and nurture a network of contacts.

Prioritize networking. Recognize that building a strong network of contacts is crucial for long-term success in selling. Make networking a regular part of your professional activities.

Develop effective networking strategies:

  • Attend industry events and conferences
  • Join professional associations related to your field
  • Utilize social media platforms to connect with potential clients and partners
  • Offer value to your contacts by sharing information and making introductions

Overcome networking hesitation. If you feel uncomfortable networking:

  • Start small by setting achievable networking goals
  • Practice your introduction and conversation starters
  • Focus on how you can help others, not just what you can gain
  • Remember that most people are happy to help if asked sincerely

Last updated:

Review Summary

4.15 out of 5
Average of 100+ ratings from Goodreads and Amazon.

Zero-Resistance Selling receives positive reviews, with readers praising its focus on self-image psychology and sales techniques. Many find it applicable across industries and appreciate its straightforward approach. Some view it as an extension of Psycho-Cybernetics, though opinions vary on how it compares to the original. Readers highlight the book's emphasis on visualization, positive thinking, and overcoming call reluctance. While some find certain ideas dated, most agree it offers valuable insights for salespeople and personal development enthusiasts.

About the Author

Maxwell Maltz was a prominent American cosmetic surgeon who gained fame as the author of Psycho-Cybernetics. This groundbreaking work introduced a system of ideas aimed at improving one's self-image, which Maltz believed was key to achieving success and fulfillment in life. His approach combined elements of psychology, cybernetics, and his experiences as a surgeon to create a unique self-help philosophy. Maltz's ideas have had a lasting impact on the personal development field, influencing numerous authors and speakers. His work on self-image psychology laid the foundation for many modern self-improvement techniques and continues to be studied and applied today.

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