Bill Price

Bill Price is a customer service expert and author known for his work in improving customer experiences.

He co-authored The Best Service is No Service, drawing from his extensive experience in the field.

Price's background includes serving as Amazon's first Global Vice President of Customer Service, where he implemented many of the strategies discussed in the book.

His approach focuses on reducing the need for customer service by addressing root causes and improving self-service options.

Price's insights are based on real-world examples and practical applications, making his work valuable for business leaders and customer service professionals seeking to enhance their operations and customer satisfaction.