Lou Downe

Louise Downe, who writes under the pen name Lou Downe, is a prominent figure in service design and digital government.

As the Director of Design and Service Standards for the UK Government, she has played a crucial role in establishing service design practices within governmental organizations.

Downe's expertise and influence have earned her recognition as one of the UK's top 50 creative leaders and one of the world's 100 most influential people in digital government.

Her work at the Government Digital Service (GDS) has been instrumental in shaping the approach to service design in the public sector, making her a respected authority in the field.