Searching...
English
EnglishEnglish
EspañolSpanish
简体中文Chinese
FrançaisFrench
DeutschGerman
日本語Japanese
PortuguêsPortuguese
ItalianoItalian
한국어Korean
РусскийRussian
NederlandsDutch
العربيةArabic
PolskiPolish
हिन्दीHindi
Tiếng ViệtVietnamese
SvenskaSwedish
ΕλληνικάGreek
TürkçeTurkish
ไทยThai
ČeštinaCzech
RomânăRomanian
MagyarHungarian
УкраїнськаUkrainian
Bahasa IndonesiaIndonesian
DanskDanish
SuomiFinnish
БългарскиBulgarian
עבריתHebrew
NorskNorwegian
HrvatskiCroatian
CatalàCatalan
SlovenčinaSlovak
LietuviųLithuanian
SlovenščinaSlovenian
СрпскиSerbian
EestiEstonian
LatviešuLatvian
فارسیPersian
മലയാളംMalayalam
தமிழ்Tamil
اردوUrdu
Jerks at Work

Jerks at Work

Toxic Coworkers and What to Do About Them
by Tessa West 2022 269 pages
3.57
539 ratings
Listen
Try Full Access for 7 Days
Unlock listening & more!
Continue

Key Takeaways

1. Identify and neutralize the seven types of workplace jerks

Most of us have worked with someone who had an outsized effect on our emotional well-being.

Understanding jerks is key. Workplace jerks come in various forms, each with distinct behaviors and motivations. The seven main types are:

  1. Kiss Up/Kick Downers
  2. Credit Stealers
  3. Bulldozers
  4. Free Riders
  5. Micromanagers
  6. Neglectful Bosses
  7. Gaslighters

Recognizing patterns is crucial. By identifying these types, you can develop targeted strategies to deal with them effectively. Each jerk type requires a different approach, from confrontation to building alliances or setting clear boundaries.

Prevention is better than cure. Learning to spot early warning signs can help you avoid becoming a victim or unwitting enabler of workplace jerks. This knowledge empowers you to create a more positive and productive work environment for yourself and your colleagues.

2. Kiss Up/Kick Downers: Beware of those who climb by stepping on others

Kiss up/kick downers have a singular goal in mind: to climb to the top by any means necessary.

Spot the pattern. Kiss Up/Kick Downers treat superiors with charm and respect while undermining peers and subordinates. They excel at:

  • Reading social situations
  • Finding commonalities with powerful people
  • Asserting power early in new groups

Protect yourself and others. To counter Kiss Up/Kick Downers:

  • Find well-connected allies who can provide perspective
  • Document instances of mistreatment
  • Create physical and psychological distance
  • Approach supervisors strategically, focusing on patterns of behavior

Build a strong network. Developing broad connections across the organization can help insulate you from the negative effects of Kiss Up/Kick Downers and provide support when needed.

3. Credit Stealers: Protect your ideas from wolves in sheep's clothing

Credit stealers are wolves in sheep's clothing—they are our teammates and mentors who look out only for themselves.

Guard your innovations. Credit Stealers often start small, testing the waters before moving on to bigger thefts. They may:

  • Overclaim credit in group settings
  • Underclaim credit to appear humble
  • Take advantage of ambiguity in team contributions

Establish your voice. To protect yourself:

  • Speak up early and often in meetings
  • Cultivate "advice ties" – people others go to for guidance
  • Focus on solutions, not just problems
  • Recognize and echo others' contributions

Create clear processes. Implement systems to track individual contributions, especially in team settings. This can include:

  • Regular "fairness checks"
  • Documenting who contributed what
  • Rewarding the process, not just outcomes

4. Bulldozers: Stand firm against those who dominate decisions

Bulldozers are seasoned, well-connected employees who aren't afraid to flex their muscles to get what they want.

Recognize bulldozing tactics. Bulldozers often:

  • Assert power early and often
  • Make teams reliant on their expertise
  • Exploit conflicts between managers
  • Target weak or conflict-averse bosses

Stand your ground. To counter bulldozers:

  • Speak up early in meetings and hold your ground
  • Document talking time to show imbalances
  • Use the bulldozer to solve the problem by involving them in policy changes
  • Form alliances with coworkers to present a united front

Implement protective measures. To prevent bulldozing:

  • Rotate important roles to prevent monopolization
  • Set clear decision-making procedures before discussions begin
  • Designate a timekeeper for meetings
  • Control the bulldozer's spotlight by giving them specific, time-limited roles

5. Free Riders: Recognize and address workplace slackers

Free riders are experts at doing nothing and getting rewarded for it.

Spot the freeloaders. Free Riders often:

  • Take on work that appears important but requires little effort
  • Thrive in teams with conscientious members who pick up slack
  • Become early "superstars" and then coast on past success
  • Perform well only when the boss is watching

Create accountability. To address free riding:

  • Conduct regular "fairness checks" to track individual contributions
  • Encourage healthy social comparisons within teams
  • Reward the process of work, not just outcomes
  • Confront free riders privately, focusing on their strengths and team goals

Prevent systemic issues. Some workplace cultures inadvertently encourage free riding. Counter this by:

  • Avoiding over-rewarding individuals without ongoing performance checks
  • Ensuring bosses stay connected to their teams
  • Creating clear expectations for ongoing contributions, especially for high-status team members

6. Micromanagers: Reclaim control from overbearing bosses

Micromanagers are impatient taskmasters who disrespect your personal space and time.

Understand the root causes. Micromanagers often:

  • Believe more monitoring equals better performance
  • Lack proper management training
  • Are driven by fear of failure or losing control
  • Have too many reporting layers in the organization

Communicate effectively. To address micromanagement:

  • Have a conversation about big-picture goals and how your work fits in
  • Set mutually agreed-upon expectations
  • Avoid broad generalizations when discussing their behavior
  • Schedule regular check-ins to maintain alignment

Set clear boundaries. Establish:

  • Clear work hours, especially for remote or flexible work
  • Priorities for tasks and feedback
  • A system for delegating appropriate tasks to alleviate their workload

7. Neglectful Bosses: Navigate the challenges of absent leadership

Neglectful bosses hate being out of the loop. But for lots of reasons (micromanaging is one), they often are.

Recognize the cycle. Neglectful bosses often follow a pattern:

  1. Long periods of neglect
  2. Anxiety buildup from being out of the loop
  3. Sudden surge of control to alleviate anxiety

Take initiative. To manage a neglectful boss:

  • Use "need-nudging" to clearly communicate your needs within a reasonable timeframe
  • Create a shared calendar for your boss to easily schedule meetings
  • Offer to take on some of their work to free up their time
  • Find other experts to supplement your boss's guidance

Build independence. While addressing neglect:

  • Develop a strong network of "advice ties" within the organization
  • Prioritize your tasks and clearly communicate these priorities to your boss
  • Take initiative on projects while keeping your boss informed of progress

8. Gaslighters: Defend yourself against psychological manipulation

Gaslighters lie with the intent of deceiving on a grand scale.

Recognize gaslighting tactics. Gaslighters often:

  • Isolate victims by making them feel special or destroying their self-worth
  • Start with small lies and escalate over time
  • Make victims question their reality and memories
  • Cover their tracks and build alliances with powerful people

Protect yourself. To counter gaslighting:

  • Document events and conversations in real-time
  • Slowly rebuild your social network, starting with close colleagues
  • Find a "social referent" – a well-connected person who can validate your experiences
  • Approach others asking for feedback, not directly accusing the gaslighter

Escape safely. When leaving a gaslighting situation:

  • Build evidence quietly over time
  • Avoid direct confrontation until you have a solid exit strategy
  • Seek support from HR or higher management with documented evidence
  • Be prepared for the gaslighter to retaliate or spread misinformation

9. Become an effective ally against workplace jerks

The antidote to jerks at work is friends at work.

Recognize ally types. There are four main types of workplace allies:

  1. Virtue Signalers (all talk, no action)
  2. Dramatic Saviors (well-intentioned but counterproductive)
  3. Actionless Observers (avoid involvement)
  4. Effective Allies (provide meaningful support)

Be an effective ally. To support colleagues dealing with workplace jerks:

  • Offer private support and advice
  • Help document incidents and patterns of behavior
  • Connect victims with appropriate resources or higher-ups
  • Advocate for systemic changes to prevent future issues

Create a supportive culture. Encourage a workplace where:

  • People feel comfortable speaking up about issues
  • There are clear processes for addressing workplace conflicts
  • Allies are recognized and valued for their support
  • Jerk behavior is consistently addressed and not tolerated

10. Implement strategies to create a healthier work environment

Expect to feel more empowered and less anxious. Gone will be the days where you tiptoe around your jerk, coming to the office only when they're gone, or climbing the stairs to avoid seeing them in the elevator.

Foster open communication. Encourage:

  • Regular team meetings to discuss workflow and interpersonal dynamics
  • Anonymous feedback systems to surface issues early
  • Clear processes for conflict resolution

Implement structural changes. Consider:

  • Rotating leadership roles to prevent power concentration
  • Creating clear accountability measures for all team members
  • Establishing mentorship programs to support new employees

Lead by example. As a leader or colleague:

  • Address jerk behavior promptly and consistently
  • Recognize and reward collaborative, supportive behavior
  • Seek feedback on your own behavior and be open to change

By implementing these strategies, you can create a more positive, productive, and jerk-resistant workplace. Remember, change often starts with individual actions, so be the catalyst for a better work environment.

Last updated:

FAQ

1. What is Jerks at Work by Tessa West about?

  • Explores toxic coworkers: The book examines various types of toxic coworkers and bosses, explaining their behaviors, motivations, and the impact they have on workplace dynamics.
  • Research-based strategies: Tessa West, a social psychologist, grounds her advice in scientific studies and real-world examples, offering practical tools for handling difficult people at work.
  • Taxonomy of jerks: The book categorizes workplace jerks into seven main types, providing a framework for understanding and addressing each.
  • Focus on workplace well-being: The ultimate goal is to help readers regain peace of mind, improve their work environment, and foster healthier professional relationships.

2. Why should I read Jerks at Work by Tessa West?

  • Addresses common workplace issues: Most professionals encounter toxic coworkers, but few know how to deal with them effectively; this book fills that gap with actionable, evidence-based advice.
  • Empowers through understanding: By revealing the motivations and tactics of workplace jerks, readers can move from avoidance or ineffective confrontation to strategic solutions.
  • Applicable to all levels: The strategies are designed for everyone, from entry-level employees to seasoned leaders, making the book relevant across career stages.
  • Improves workplace relationships: Applying the book’s guidance can lead to better communication, stronger boundaries, and more supportive networks at work.

3. What are the key takeaways from Jerks at Work by Tessa West?

  • Recognize and categorize jerks: Understanding the seven types of workplace jerks helps in identifying and responding to toxic behaviors.
  • Leverage social networks: Building broad, well-connected relationships is a powerful antidote to toxic coworkers and increases workplace influence.
  • Use tailored strategies: Each type of jerk requires specific tactics, from gathering allies to documenting behaviors and setting boundaries.
  • Focus on solutions, not blame: The book emphasizes constructive confrontation, clear communication, and process improvements over personal attacks.

4. What are the main types of toxic coworkers described in Jerks at Work by Tessa West?

  • Seven primary types: The book identifies Kiss Up/Kick Downers, Credit Stealers, Bulldozers, Free Riders, Micromanagers, Neglectful Bosses, and Gaslighters.
  • Distinct behaviors and motivations: Each type is analyzed for their hallmark behaviors and what drives them, such as status-seeking or fear.
  • Impact on teams: These jerks disrupt morale, productivity, and trust, often in subtle or overt ways.
  • Chapters dedicated to each: Tessa West provides in-depth analysis and strategies for managing each type.

5. How does Jerks at Work by Tessa West define and address Kiss Up/Kick Downers?

  • Definition: Kiss Up/Kick Downers flatter those above them while undermining peers or subordinates, using strategic and often covert tactics.
  • Social hierarchy skills: They are adept at reading power dynamics and know whom they can safely target.
  • Difficult to confront: Their rapport with powerful people and ability to control narratives make them hard to expose.
  • Handling advice: The book recommends finding well-connected allies, gathering evidence, creating buffers, and approaching supervisors with specific, risk-focused examples.

6. What is a Credit Stealer according to Jerks at Work by Tessa West, and how can you protect yourself?

  • Definition: Credit Stealers take credit for others’ ideas or work, often exploiting ambiguity or trust within teams.
  • Subtle manipulation: They may appear friendly but betray trust, making detection and confrontation challenging.
  • Impact on victims: Credit stealing erodes trust, causes humiliation, and can stall career progress, especially if bosses enable it.
  • Protection strategies: Build a reputation as a problem-solver, clarify roles and contributions, and address issues collaboratively and non-accusingly.

7. How does Jerks at Work by Tessa West describe Bulldozers and recommend dealing with them?

  • Definition: Bulldozers are experienced, well-connected employees who aggressively control group decisions and intimidate others.
  • Overt tactics: They dominate meetings, exploit unique skills, and bully weak bosses, causing team dysfunction.
  • Visibility: Their behavior is obvious and consistent, but often tolerated due to their skills or connections.
  • Recommended strategies: Speak up early, document talk time, rotate power roles, and build team consensus to confront them collectively.

8. What is the Free Rider problem in Jerks at Work by Tessa West, and how can teams address it?

  • Definition: Free Riders contribute little but benefit from group success, exploiting conscientious and cohesive teams.
  • Detection challenges: Invisible labor and self-serving biases make it hard to spot free riders.
  • Vulnerable teams: Teams high in Conscientiousness, Cohesion, and Collective rewarding are especially at risk.
  • Prevention tactics: Conduct fairness checks, track contributions, encourage social comparison (without public ranking), and reward process and autonomy.

9. How does Jerks at Work by Tessa West explain and address micromanagers?

  • Definition: Micromanagers excessively control and monitor employees, often due to fear or lack of trust.
  • Root causes: Their behavior may stem from misalignment, lack of training, or systemic issues rather than personal animosity.
  • Handling advice: Align goals early, focus on specific behaviors (not personalities), schedule regular check-ins, and set clear work boundaries.
  • Outcome: These steps can reduce micromanagement and improve mutual understanding.

10. What are neglectful bosses in Jerks at Work by Tessa West, and what is "need-nudging"?

  • Neglectful bosses defined: These managers fail to provide guidance or feedback, often due to overload, lack of tools, or poor training.
  • Causes of neglect: Time scarcity, focus on favorites, and being drained by “time thieves” contribute to their inattention.
  • Need-nudging method: This involves subtly and concretely communicating your needs, using tools like shared calendars and prioritizing requests.
  • Long-term benefit: Regular need-nudging helps bosses realize the value of early investment in their team, reducing neglect cycles.

11. How does Jerks at Work by Tessa West define gaslighting at work, and what strategies help escape it?

  • Gaslighting defined: Gaslighters manipulate reality to undermine others’ confidence, isolate them, and make them question their perceptions.
  • Tactics: They use isolation, escalate small lies, and may coax victims into unethical acts.
  • Recognition: Victims often feel confused, isolated, and doubt their own memories or worth.
  • Escape strategies: Document events, rebuild social networks, find a social referent, and avoid direct confrontation until you have support.

12. What is the "Am I a Jerk at Work?" quiz in Jerks at Work by Tessa West, and how does it help readers?

  • Self-assessment tool: The quiz presents workplace scenarios to help readers identify their own tendencies toward jerk behaviors.
  • Four response categories: Results classify readers as Going Through the Motions, Classic Jerk, Conniving Trickster, or Ideal Coworker.
  • Encourages reflection: Taking the quiz before and after reading can reveal changes in perspective and stimulate discussion about workplace dynamics.
  • Cultural insight: Aggregated results can highlight broader organizational culture and collective behavior patterns.

Review Summary

3.57 out of 5
Average of 539 ratings from Goodreads and Amazon.

Jerks at Work receives mixed reviews. Many readers appreciate its practical advice for dealing with difficult coworkers, finding the anecdotes and research-based strategies helpful. The book's humor and readability are frequently praised. However, some critics feel the solutions offered are simplistic or ineffective. The categorization of workplace jerks resonates with many, though a few find it basic. Overall, readers value the book's insights into workplace dynamics, even if they don't always agree with all the proposed solutions.

Your rating:
4.13
32 ratings

About the Author

Tessa West is a social psychologist and professor at New York University. She holds a Ph.D. from the University of Connecticut and specializes in interpersonal dynamics and workplace relationships. Tessa West's expertise in social psychology informs her writing, blending academic research with practical advice. Her work focuses on understanding and improving workplace interactions, particularly in dealing with difficult colleagues. West's approach combines scientific rigor with accessible language, making complex psychological concepts relatable to a general audience. Her background in both academic research and real-world applications gives her a unique perspective on workplace behavior and conflict resolution.

Download PDF

To save this Jerks at Work summary for later, download the free PDF. You can print it out, or read offline at your convenience.
Download PDF
File size: 0.25 MB     Pages: 15

Download EPUB

To read this Jerks at Work summary on your e-reader device or app, download the free EPUB. The .epub digital book format is ideal for reading ebooks on phones, tablets, and e-readers.
Download EPUB
File size: 2.99 MB     Pages: 10
Listen
Now playing
Jerks at Work
0:00
-0:00
Now playing
Jerks at Work
0:00
-0:00
1x
Voice
Speed
Dan
Andrew
Michelle
Lauren
1.0×
+
200 words per minute
Queue
Home
Library
Get App
Create a free account to unlock:
Recommendations: Personalized for you
Requests: Request new book summaries
Bookmarks: Save your favorite books
History: Revisit books later
Ratings: Rate books & see your ratings
100,000+ readers
Try Full Access for 7 Days
Listen, bookmark, and more
Compare Features Free Pro
📖 Read Summaries
All summaries are free to read in 40 languages
🎧 Listen to Summaries
Listen to unlimited summaries in 40 languages
❤️ Unlimited Bookmarks
Free users are limited to 4
📜 Unlimited History
Free users are limited to 4
📥 Unlimited Downloads
Free users are limited to 1
Risk-Free Timeline
Today: Get Instant Access
Listen to full summaries of 73,530 books. That's 12,000+ hours of audio!
Day 4: Trial Reminder
We'll send you a notification that your trial is ending soon.
Day 7: Your subscription begins
You'll be charged on Jun 22,
cancel anytime before.
Consume 2.8x More Books
2.8x more books Listening Reading
Our users love us
100,000+ readers
"...I can 10x the number of books I can read..."
"...exceptionally accurate, engaging, and beautifully presented..."
"...better than any amazon review when I'm making a book-buying decision..."
Save 62%
Yearly
$119.88 $44.99/year
$3.75/mo
Monthly
$9.99/mo
Start a 7-Day Free Trial
7 days free, then $44.99/year. Cancel anytime.
Scanner
Find a barcode to scan

Settings
General
Widget
Loading...