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Top 10 Must-Read Books on IT Service Management
Discover the 10 best books on IT Service Management that will transform your approach to IT operations and boost your career in tech!
Book Summaries
A Novel About IT, DevOps, and Helping Your Business Win
This engaging novel offers a realistic portrayal of IT challenges and DevOps principles, making it essential for anyone in IT service management. Gene Kim's expertise in the field ensures valuable insights into improving IT operations.
3 Key Takeaways:
- IT Operations is critical to business success and must be integrated with development
- Effective change management reduces risk and improves stability
- Identify and optimize constraints to improve overall system performance
14 Management Principles from the World's Greatest Manufacturer
This influential book outlines Toyota's management principles, providing ITSM professionals with a framework for operational excellence and continuous improvement.
3 Key Takeaways:
- The Toyota Way: A Philosophy of Long-Term Excellence
- Continuous Flow: Eliminating Waste and Revealing Problems
- Pull Systems: Producing Only What's Needed
A Guide for Tech Leaders Navigating Growth and Change
This insightful guide offers practical advice for tech leaders, making it essential for ITSM professionals looking to enhance their management skills and navigate organizational growth.
3 Key Takeaways:
- Management is a distinct career path requiring new skills
- Mentoring and tech leadership are stepping stones to management
- People management involves clear communication and continuous feedback
A Code of Conduct for Professional Programmers
This book emphasizes professionalism in software development, making it essential for ITSM professionals who want to enhance their coding practices and team collaboration.
3 Key Takeaways:
- Professionalism in software development requires taking responsibility and saying "no"
- Test-Driven Development (TDD) is essential for producing high-quality code
- Effective time management and focus are crucial for productivity
Banish Waste and Create Wealth in Your Corporation
This foundational text on lean principles is crucial for ITSM professionals aiming to eliminate waste and improve efficiency in their organizations.
3 Key Takeaways:
- Define value from the customer's perspective to eliminate waste
- Map the value stream to identify and remove non-value-adding activities
- Create flow by organizing work in a continuous sequence
How to Create World-Class Agility, Reliability, and Security in Technology Organizations
This comprehensive guide provides actionable insights into implementing DevOps practices, making it a must-read for ITSM professionals looking to enhance agility and reliability in their organizations.
3 Key Takeaways:
- DevOps: Bridging the Gap Between Development and Operations
- The Three Ways: Flow, Feedback, and Continuous Learning
- Selecting and Improving Value Streams
This essential read for software developers and ITSM professionals covers best practices in continuous delivery, ensuring reliable and efficient software releases.
3 Key Takeaways:
- Continuous Delivery: Automating the Software Release Process
- The Deployment Pipeline: A Framework for Reliable Software Releases
- Build and Deployment Automation: Scripting for Consistency
Managing People for Improvement, Adaptiveness and Superior Results: Managing People for Improvement, Adaptiveness and Superior Results
This insightful book focuses on Toyota's management practices, offering valuable lessons on continuous improvement and leadership that are crucial for ITSM professionals.
3 Key Takeaways:
- Toyota's success stems from its unique improvement kata and coaching kata
- The improvement kata is a scientific approach to continuous improvement
- Target conditions drive improvement and reveal obstacles
A Practical Guide to the Most Popular Agile Process
This comprehensive guide to Scrum principles is invaluable for ITSM professionals looking to implement Agile methodologies effectively in their organizations.
3 Key Takeaways:
- The Initiation Sprint: A Lean Approach to Project Kickoff
- Setting the Stage: Assessing Project Context and Preparing for Success
- Analyzing the Current State: Customer Journey, Business Process, and Architecture
Stop Working Late and Start Working Smart
This practical guide offers essential time management strategies tailored for IT professionals, helping you work smarter and enhance productivity in IT service management.
3 Key Takeaways:
- Master time management to excel in system administration
- Implement "The Cycle" for effective daily planning and execution
- Minimize interruptions and maintain focus for optimal productivity
