Facebook Pixel
Searching...
简体中文
EnglishEnglish
EspañolSpanish
简体中文Chinese
FrançaisFrench
DeutschGerman
日本語Japanese
PortuguêsPortuguese
ItalianoItalian
한국어Korean
РусскийRussian
NederlandsDutch
العربيةArabic
PolskiPolish
हिन्दीHindi
Tiếng ViệtVietnamese
SvenskaSwedish
ΕλληνικάGreek
TürkçeTurkish
ไทยThai
ČeštinaCzech
RomânăRomanian
MagyarHungarian
УкраїнськаUkrainian
Bahasa IndonesiaIndonesian
DanskDanish
SuomiFinnish
БългарскиBulgarian
עבריתHebrew
NorskNorwegian
HrvatskiCroatian
CatalàCatalan
SlovenčinaSlovak
LietuviųLithuanian
SlovenščinaSlovenian
СрпскиSerbian
EestiEstonian
LatviešuLatvian
فارسیPersian
മലയാളംMalayalam
தமிழ்Tamil
اردوUrdu
Active Listening Techniques

Active Listening Techniques

30 Practical Tools to Hone Your Communication Skills
作者 Nixaly Leonardo 2020 197 页数
3.73
100+ 评分
8 分钟
Listen to Summary (8 分钟)

重点摘要

1. 积极倾听是一项增强人际关系和沟通的强大技能

积极倾听结合了批判性、反思性和被动性倾听。

积极倾听的基本要素。 积极倾听需要全身心投入到说话者及其信息中。它结合了批判性倾听(分析和评估信息)、反思性倾听(复述以显示理解)和被动性倾听(允许不间断的讲话)。关键技巧包括:

  • 复述以澄清理解
  • 使用非语言提示,如眼神接触和点头
  • 情感标签以确认感受
  • 模仿说话者的肢体语言
  • 验证说话者的情感和经历

积极倾听的好处。 掌握这项技能可以带来许多个人和职业上的优势:

  • 改善关系和加深联系
  • 增强解决问题的能力
  • 增加同理心和理解力
  • 提高冲突解决技能
  • 职业晋升机会

2. 通过管理干扰和期望克服倾听障碍

要倾听他人,首先要倾听自己。

识别和管理干扰。 有效的倾听需要识别和处理各种可能干扰沟通的“噪音”:

  • 物理噪音:外部声音或环境干扰
  • 生理噪音:生物障碍或身体不适
  • 语义噪音:难以理解的术语或不熟悉的语言
  • 心理噪音:心理和情感因素,如偏见或心事重重

管理期望。 我们对他人的先入之见可能会妨碍有效的倾听。要克服这一点:

  • 识别并挑战自己的认知扭曲
  • 通过考虑说话者的观点来练习同理心
  • 根据过去的行为和现实结果调整期望
  • 专注于你在互动中可以控制的部分,而不是试图改变对方

3. 练习自我意识以成为更好的倾听者和沟通者

尊重自己意味着爱自己,了解自己的极限,并设定健康的界限。

情商。 发展自我意识对于有效沟通至关重要。这包括:

  • 识别和调节自己的情绪
  • 理解你的情绪如何影响你的行为和沟通风格
  • 练习正念以在对话中保持专注

身体和声音的意识。 注意你的非语言提示和声音质量:

  • 肢体语言:姿势、面部表情和手势
  • 声音特质:音量、语调和语速

提高自我意识的练习:

  • 定期写日记以处理情绪
  • 正念冥想
  • 寻求可信朋友或同事的反馈

4. 使用有效的提问技巧与他人沟通

强大的询问技巧的秘密不仅在于知道你需要什么样的信息,还在于知道什么样的问题会引出最理想的回答。

问对问题。 有效的提问可以帮助你收集信息、澄清理解并建立融洽关系。关键技巧包括:

  • 避免以“为什么”开头的问题,因为这可能听起来像在评判
  • 使用“我”陈述来对你的好奇心负责
  • 以“我在想是否……”或“是否有可能……”这样的短语开头提问

调整你的方法。 考虑你提问对象的个性和偏好:

  • 对于直接沟通者:要直截了当且简明扼要
  • 对于喜欢委婉的人:使用更外交的语言并强调你的良好意图

有效问题的例子:

  • 代替“你为什么没有完成项目?”,试试“我在想是否有任何障碍阻碍了项目的完成?”
  • 而不是“你错了”,说“我不确定我理解了。你能解释一下你的观点吗?”

5. 选择合适的沟通方式和时机以实现最佳沟通

如果我们无法逃避日常甚至瞬间围绕我们的物理噪音,那么安静心理噪音就不那么重要了。

选择合适的沟通方式。 在选择面对面、电话、视频通话、电子邮件或短信时,考虑以下因素:

  • 信息的性质和紧迫性
  • 接收者的偏好和沟通风格
  • 是否需要非语言提示或即时反馈

明智地选择沟通时机。 为了增加积极接收的可能性:

  • 选择听者可能平静和接受的时刻
  • 避免在对方工作或分心时打断
  • 对于敏感话题,考虑安排特定时间进行讨论

有效时机的策略:

  • 在讨论重要话题之前,先了解听者的情绪状态
  • 如果时机不对,愿意推迟对话
  • 对于数字沟通,考虑接收者可能的可用性和注意力

6. 运用说服技巧积极影响他人

如果人们没有真正倾听,他们就无法同意你的观点。

理解听者的观点。 为了有效说服:

  • 练习同理心以理解对方的需求和动机
  • 在提出自己的论点之前解决他们的担忧
  • 使用情感标签来确认他们的感受

自信地沟通。 展现自信可以增加你的说服力:

  • 保持良好的姿势和眼神接触
  • 清晰且有节奏地说话
  • 避免填充词和犹豫的语言

有效地表达你的信息。 使用这些技巧使你的论点更具说服力:

  • 讲故事或使用类比来说明你的观点
  • 以逻辑、易于理解的结构呈现信息
  • 突出你的提议对听者的好处

7. 以同理心和技巧处理情绪激动的情况

当我们经历强烈情绪时,我们可能会开始喋喋不休、说话快、提高音量。练习一些非常缓慢、深沉、受控的呼吸可以帮助减缓心率。

识别和管理情绪。 在激烈的情况下:

  • 注意情绪高涨的生理信号(如心率加快、肌肉紧张)
  • 练习深呼吸和其他放松技巧
  • 如果需要,暂停片刻以整理思绪

缓解紧张。 使用这些策略来平息情绪激动的互动:

  • 降低音量并放慢语速
  • 验证对方的感受而不一定同意他们的立场
  • 寻求澄清以确保你理解他们的观点
  • 如果情绪过于激烈,提议休息一下

重新聚焦对话。 当讨论偏离轨道时:

  • 温和地承认新话题并表达希望回到原始问题的愿望
  • 使用“我”和“我们”陈述以保持合作的语气
  • 在原始话题和新方向之间找到共同点

8. 掌握给予和接受建设性批评的艺术

批评关注的是对他人错误的不满;建设性批评关注的是帮助他人改进的愿望。

有效地提出批评。 在提供反馈时:

  • 选择合适的时间和地点进行对话
  • 以积极的观察开始,以创造接受的氛围
  • 具体说明你要解决的行为或问题
  • 提出改进建议或询问接收者的想法

优雅地接受批评。 在接受反馈时:

  • 积极倾听而不变得防御
  • 提出澄清问题以确保你理解批评
  • 感谢对方的意见,即使你不同意
  • 如果有必要,在回应之前花时间反思反馈

建设性批评的策略:

  • 使用“夹心”技巧:积极评论、改进领域、积极评论
  • 关注行为和结果而不是个人特征
  • 提供具体的例子和可行的改进建议

最后更新日期:

FAQ

What's "Active Listening Techniques" about?

  • Focus on active listening: The book is centered around the concept of active listening, which involves fully engaging with a speaker to truly comprehend their message.
  • Practical tools: It provides 30 practical tools to enhance communication skills in both personal and professional settings.
  • Improving relationships: The techniques aim to improve how individuals perceive themselves and interact with others, ultimately strengthening relationships.
  • Author's expertise: Written by Nixaly Leonardo, a psychotherapist, the book draws on her experience in helping clients improve their communication skills.

Why should I read "Active Listening Techniques"?

  • Enhance communication skills: The book offers valuable insights and tools to become a more effective communicator.
  • Build stronger relationships: By improving listening skills, readers can foster deeper connections with others.
  • Professional and personal growth: The techniques can be applied in various settings, leading to personal and career advancement.
  • Address modern challenges: It addresses the impact of digital communication on listening skills and offers solutions to overcome these challenges.

What are the key takeaways of "Active Listening Techniques"?

  • Active listening definition: Active listening involves critical, reflective, and passive listening to fully engage with a speaker.
  • Empathy is crucial: Understanding and responding to emotions is key to being a good listener.
  • Practical tools: The book provides 30 tools to apply active listening in everyday life, such as paraphrasing, using nonverbal language, and emotional labeling.
  • Overcoming obstacles: It discusses common barriers to listening and offers strategies to address them.

How does Nixaly Leonardo define active listening?

  • Combination of listening types: Active listening combines critical, reflective, and passive listening to engage with a speaker.
  • Responding to emotions: It involves listening for the full meaning of a message and responding to the speaker's emotions.
  • Nonverbal communication: Noticing and interpreting nonverbal cues is an essential part of active listening.
  • Contextual application: Active listening can be applied in clinical, personal, and professional settings to improve communication.

What are some practical tools from "Active Listening Techniques"?

  • Paraphrasing: Clarifying understanding by repeating back what the speaker said in your own words.
  • Using nonverbal language: Employing gestures, facial expressions, and vocalizations to show engagement.
  • Emotional labeling: Acknowledging and naming the speaker's emotions to demonstrate understanding.
  • Using silence: Allowing pauses in conversation to give the speaker space to think and express themselves.

What are the obstacles to active listening according to the book?

  • Types of noise: Physical, physiological, semantic, and psychological noise can hinder effective listening.
  • Everyday distractions: Technology and multitasking can interfere with our ability to focus on a speaker.
  • Emotional barriers: Strong emotions can cloud judgment and prevent us from truly listening.
  • Assumptions and biases: Preconceived notions can distort our understanding of a speaker's message.

How can I apply active listening in emotionally charged situations?

  • Empathy limits: Recognize when empathy becomes overwhelming and prioritize self-care.
  • Responding to nonverbal cues: Adjust your own nonverbal communication to match the speaker's emotions.
  • Validating emotions: Acknowledge and normalize the speaker's feelings to foster understanding.
  • Deescalating tension: Use techniques like seeking clarification and offering space to calm heated interactions.

What are some key quotes from "Active Listening Techniques" and what do they mean?

  • "Empathy is key to being a good listener." This highlights the importance of understanding and responding to emotions in communication.
  • "Active listening is a powerful skill." It emphasizes the transformative impact of active listening on relationships and self-esteem.
  • "We all want to be listened to." This underscores the universal desire for validation and connection through attentive listening.
  • "Silence is crucial." It points to the value of pauses in conversation for reflection and emotional processing.

How does "Active Listening Techniques" address digital communication challenges?

  • Impact of technology: The book discusses how digital communication reduces face-to-face interactions and opportunities for active listening.
  • Misinterpretation risks: It highlights the potential for misunderstandings in digital communication due to lack of nonverbal cues.
  • Balancing technology use: The book suggests using technology to connect with others while prioritizing genuine interactions.
  • Practical solutions: It offers strategies to improve listening skills in a digital age, such as choosing the right mode of communication.

What are the benefits of active listening in professional settings?

  • Career advancement: Active listening can open up professional opportunities by fostering better relationships with colleagues and clients.
  • Effective leadership: Good listeners make better leaders by understanding and addressing the needs of their team.
  • Conflict resolution: Active listening helps mitigate conflicts by acknowledging and empathizing with different perspectives.
  • Improved collaboration: It encourages teamwork and cooperation by making others feel heard and valued.

How can I improve my self-awareness for better listening?

  • Physical self-awareness: Recognize body tension and physiological needs that may affect listening ability.
  • Vocal self-awareness: Be mindful of tone, volume, and speech rate to convey confidence and control emotions.
  • Mindfulness practice: Stay present and focused during conversations to reduce distractions and judgment.
  • Challenging distortions: Identify and address negative assumptions that hinder understanding and communication.

What role does empathy play in "Active Listening Techniques"?

  • Foundation of listening: Empathy is essential for understanding and responding to a speaker's emotions.
  • Building connections: It helps create genuine connections by making others feel heard and valued.
  • Managing empathy limits: The book discusses the importance of balancing empathy with self-care to avoid emotional exhaustion.
  • Empathy in practice: Techniques like emotional labeling and validation demonstrate empathy in communication.

评论

3.73 满分 5
平均评分来自 100+ 来自Goodreads和亚马逊的评分.

《积极倾听技巧:30个实用工具提升沟通能力》获得了褒贬不一的评价,平均评分为3.72分(满分5分)。读者们赞赏其实用、易于应用的建议和清晰的写作风格。许多人认为这本书对提高沟通能力特别是对初学者非常有帮助。一些人批评其内容简短且对高级用户缺乏深度。这本书的优点包括其简明的格式、真实的案例以及对基本倾听技巧的关注。批评者指出,它可能与标题所暗示的期望不完全一致,更侧重于一般沟通而非单纯的倾听技巧。

Your rating:

关于作者

Nixaly Leonardo LCSW 是《积极倾听技巧:30个实用工具提升沟通技能》的作者。作为一名持证临床社会工作者(LCSW),Nixaly Leonardo 在沟通主题上带来了专业的见解。她的写作风格被描述为清晰、引人入胜且高度易懂,使复杂的概念变得易于理解和应用。Leonardo 的方法强调实用且可操作的建议,读者可以迅速将其融入日常互动中。她的作品专注于基本的沟通技能,包括积极倾听、共情和有效提问技巧,旨在帮助读者改善个人和职业关系。

0:00
-0:00
1x
Dan
Andrew
Michelle
Lauren
Select Speed
1.0×
+
200 words per minute
Create a free account to unlock:
Requests: Request new book summaries
Bookmarks: Save your favorite books
History: Revisit books later
Recommendations: Get personalized suggestions
Ratings: Rate books & see your ratings
Try Full Access for 7 Days
Listen, bookmark, and more
Compare Features Free Pro
📖 Read Summaries
All summaries are free to read in 40 languages
🎧 Listen to Summaries
Listen to unlimited summaries in 40 languages
❤️ Unlimited Bookmarks
Free users are limited to 10
📜 Unlimited History
Free users are limited to 10
Risk-Free Timeline
Today: Get Instant Access
Listen to full summaries of 73,530 books. That's 12,000+ hours of audio!
Day 4: Trial Reminder
We'll send you a notification that your trial is ending soon.
Day 7: Your subscription begins
You'll be charged on Mar 22,
cancel anytime before.
Consume 2.8x More Books
2.8x more books Listening Reading
Our users love us
100,000+ readers
"...I can 10x the number of books I can read..."
"...exceptionally accurate, engaging, and beautifully presented..."
"...better than any amazon review when I'm making a book-buying decision..."
Save 62%
Yearly
$119.88 $44.99/year
$3.75/mo
Monthly
$9.99/mo
Try Free & Unlock
7 days free, then $44.99/year. Cancel anytime.
Settings
Appearance
Black Friday Sale 🎉
$20 off Lifetime Access
$79.99 $59.99
Upgrade Now →