Joseph A. Michelli
Joseph Michelli is an American psychologist, speaker, and author who began his career as a psychologist in 1988.
He transitioned to writing business books in 2004, focusing on customer service and organizational excellence.
Joseph A. Michelli has gained recognition for his ability to analyze and document the success strategies of high-performing companies.
His work often involves in-depth case studies of renowned brands, exploring their leadership principles, customer experience strategies, and organizational culture.
Michelli's books aim to provide practical insights and actionable advice for businesses seeking to improve their performance and customer satisfaction.
His expertise spans various industries, making his work relevant to a wide range of professionals and organizations.
Books by Joseph A. Michelli
The Starbucks Experience
5 Principles for Turning Ordinary Into Extraordinary
Business
Leadership
Management
The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Business
Leadership
Management
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People
Business
Leadership