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Connect

Connect

Building Exceptional Relationships with Family, Friends, and Colleagues
by David Bradford Ph.D. 2021 320 pages
4.1
1k+ ratings
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Key Takeaways

1. Building exceptional relationships requires vulnerability and self-disclosure

You can't get to deeper relationships without disclosure.

Incremental openness. Start by sharing information that is 15% outside your comfort zone. This gradual approach allows for building trust and intimacy over time. Be aware of both your thoughts and emotions, as sharing feelings can be particularly impactful in deepening connections.

Mutual vulnerability. Exceptional relationships are characterized by:

  • Being more fully yourself and allowing the other person to do the same
  • Willingness to be vulnerable on both sides
  • Trust that self-disclosures will not be used against you
  • Ability to be honest with each other
  • Dealing with conflict productively
  • Commitment to each other's growth and development

Remember that vulnerability is not weakness, but rather a sign of strength and authenticity. By taking calculated risks in sharing, you create opportunities for deeper understanding and connection.

2. Effective feedback is key to deepening connections

Feedback is the breakfast of champions.

Behaviorally specific feedback. Focus on observable behaviors rather than making assumptions about intentions or personality. Use the "feedback model" to stay on your side of the net:

  • Describe the specific behavior you observed
  • Share the impact it had on you
  • Express your feelings about the situation

Giving and receiving feedback. Cultivate an environment where both parties feel comfortable giving and receiving honest feedback. This requires:

  • A learning mindset
  • Willingness to be wrong
  • Ability to manage defensiveness
  • Commitment to growth and improvement

Remember that all feedback is data, and more data is better than less. Even difficult feedback can be a gift if delivered with care and received with openness.

3. Manage emotions to prevent conflicts from escalating

Own your emotions or they will own you.

Emotional awareness. Recognize and acknowledge your emotions, even if they seem contradictory or uncomfortable. Pay attention to physical sensations as clues to your emotional state. Avoid suppressing or numbing emotions, as this can lead to unexpected outbursts.

Emotional regulation. Develop strategies to manage strong emotions:

  • Take a pause before responding
  • Practice deep breathing or other calming techniques
  • Express emotions in a controlled manner
  • Separate feelings from actions

By owning your emotions and expressing them appropriately, you can prevent conflicts from spiraling out of control and create space for productive problem-solving.

4. Resolve conflicts productively to strengthen relationships

Conflict can surface issues in a very direct way.

Productive conflict resolution. Approach conflicts as opportunities for growth and deeper understanding. Follow these steps:

  1. Get both parties to take the issue seriously
  2. Share all relevant issues and perspectives
  3. Work towards a mutually satisfying solution
  4. Repair any damage to the relationship

Commitment to resolution. Stay engaged in the process, even when it becomes uncomfortable. Avoid common pitfalls such as:

  • Rushing to judgment
  • Arguing about solutions rather than focusing on needs
  • Treating opinions as facts
  • Undervaluing personal needs or styles

Remember that successfully resolving conflicts can actually strengthen relationships by demonstrating commitment and building trust.

5. Set healthy boundaries while maintaining closeness

Good fences make good neighbors.

Boundary setting. Clearly communicate your limits and expectations in relationships. This may involve:

  • Declining requests that make you uncomfortable
  • Expressing your needs and desires
  • Establishing guidelines for communication or interaction

Balancing needs. Recognize that setting boundaries is not about rejecting the other person, but about creating a healthier relationship. Strive to balance:

  • Your needs vs. the other person's needs
  • Closeness vs. independence
  • Support vs. challenge

By setting and respecting boundaries, you create a foundation for deeper trust and intimacy in exceptional relationships.

6. Navigate entangled issues with empathy and understanding

There is a difference between understanding and supporting what I think is a bad choice.

Recognizing entanglement. Be aware when personal experiences or emotions become intertwined with current relationship issues. This can make it challenging to provide objective support or engage in productive problem-solving.

Strategies for entangled issues:

  • Acknowledge and name your own emotions and triggers
  • Separate your personal experiences from the current situation
  • Practice empathy without necessarily agreeing
  • Seek professional help or third-party mediation if needed

Remember that it's okay to set limits on your involvement if an issue is too personally triggering. Prioritize self-care while still striving to be supportive within your capabilities.

7. Exceptional relationships require ongoing effort and commitment

Even though conflict can feel stressful and even dangerous, it can actually be helpful.

Continuous growth. Recognize that exceptional relationships are not a destination, but an ongoing journey. This involves:

  • Regular check-ins and communication
  • Willingness to address new challenges as they arise
  • Commitment to mutual growth and development

Embracing imperfection. Accept that even exceptional relationships will have ups and downs. The key is to:

  • View setbacks as learning opportunities
  • Stay committed to working through difficulties
  • Celebrate progress and milestones along the way

Remember that the effort invested in building and maintaining exceptional relationships yields rich rewards in terms of personal fulfillment, support, and deep human connection.

Last updated:

Review Summary

4.1 out of 5
Average of 1k+ ratings from Goodreads and Amazon.

Connect receives praise for its practical insights on building exceptional relationships. Readers appreciate the real-life examples, actionable advice, and focus on conflict resolution. Many find it transformative for personal and professional relationships. The book's emphasis on empathy, vulnerability, and effective communication resonates with readers. Some note it's more focused on problem-solving than initial connection-building. While a few found it less engaging, most reviewers highly recommend it for anyone seeking to improve their interpersonal skills and deepen connections.

Your rating:

About the Author

David Bradford Ph.D. is a renowned expert in interpersonal dynamics and leadership development. He co-authored "Connect" with Carole Robin, drawing from their experience teaching the popular Interpersonal Dynamics course at Stanford Graduate School of Business. Bradford has been a faculty member at Stanford for over 50 years, focusing on organizational behavior and leadership. He has consulted for numerous organizations and authored several books on leadership and interpersonal skills. Bradford's work emphasizes the importance of self-awareness, emotional intelligence, and effective communication in building strong relationships and successful teams.

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