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The War for Kindness

The War for Kindness

Building Empathy in a Fractured World
by Jamil Zaki 2019 263 pages
3.94
2k+ ratings
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Key Takeaways

1. Empathy is a Skill, Not a Fixed Trait

Through practice, we can grow our empathy and become kinder as a result.

Challenging Fixism. The belief that empathy is an immutable trait, akin to eye color, limits our potential for growth and connection. This "psychological fixism" is a false constraint. Instead, empathy is more like a muscle that can be strengthened through consistent effort and intentional practice.

Psychological Mobility. Just as our bodies adapt to exercise, our minds can adapt to empathic challenges. This "psychological mobility" means that we can expand our capacity for understanding and compassion, moving beyond our initial predispositions. Examples include:

  • Children of divorce learning to navigate conflicting perspectives
  • Trauma survivors developing deeper empathy for others
  • Individuals actively choosing to listen and understand those with differing viewpoints

Empathy as a Choice. Recognizing empathy as a skill empowers us to take control of our emotional responses. By actively choosing to engage with others' experiences, we can cultivate a more compassionate and connected world.

2. Empathy is a Choice Influenced by Psychological Forces

Everything you do, from getting out of bed to reprimanding your child to going for a jog, happens because the forces pulling you toward that action defeated the forces pulling you away from it.

Lewin's Force Field Analysis. Our actions are the result of competing psychological forces, approach and avoidance. Empathy is no different. We are pulled toward empathy by the desire for connection, social approval, and the inherent satisfaction of helping others.

Barriers to Empathy. Conversely, we are pushed away from empathy by fear of emotional overwhelm, time constraints, and tribalism. Modern society, with its isolation, stress, and animosity, amplifies these barriers, making empathy a conscious choice rather than an automatic response.

Tipping the Balance. By understanding these forces, we can strategically tip the balance in favor of empathy. This involves amplifying empathy-positive forces, diminishing empathy-negative ones, or both. Examples include:

  • Incentivizing empathy through rewards or social recognition
  • Reducing stress and time constraints to create space for caring
  • Promoting inclusivity to break down tribal barriers

3. Contact with Outsiders Reduces Prejudice

The better people knew outsiders, the less they hated them.

Breaking Down Barriers. Prejudice often stems from a lack of familiarity and understanding. Contact with individuals from different groups can break down these barriers, fostering empathy and reducing animosity.

Allport's Contact Hypothesis. For contact to be effective, it must occur under specific conditions:

  • Equal status: Groups must have equal power and influence
  • Common goals: Groups must work together toward shared objectives
  • Intergroup cooperation: Collaboration must be encouraged and supported
  • Personal interaction: Individuals must have opportunities to get to know each other

Beyond Allport's Rules. Modern research suggests that contact can be enhanced by:

  • Reversing power dynamics: Giving marginalized groups a platform to share their experiences
  • Highlighting shared identities: Focusing on commonalities rather than differences

4. Stories Enhance Empathy by Untethering the Mind

We can witness the struggles of a black woman in the Jim Crow South, or the isolation of pioneers on a lunar colony.

Mental Time Travel. Stories allow us to transcend the limitations of our own experiences, transporting us into the lives of others, real or imagined. This "untethering" of the mind is a crucial component of empathy.

Benefits of Narrative Arts. By engaging with stories, we:

  • Develop a deeper understanding of diverse perspectives
  • Cultivate compassion for those facing different challenges
  • Expand our moral imagination and capacity for kindness

Fiction as Empathy Training. Reading fiction, in particular, provides a safe and accessible way to practice empathy. It allows us to explore complex emotions and moral dilemmas without the risk of real-world consequences.

5. Too Much Empathy Can Lead to Compassion Fatigue

Understanding binds, but feeling blinds.

The Dark Side of Caring. While empathy is essential for connection, excessive emotional investment can lead to compassion fatigue, burnout, and secondary trauma. This is particularly true for caregivers and helping professionals who are constantly exposed to suffering.

Balancing Act. To avoid compassion fatigue, it's crucial to:

  • Practice self-care: Prioritize personal well-being and emotional boundaries
  • Cultivate emotional granularity: Develop a nuanced understanding of one's own feelings
  • Focus on concern, not distress: Maintain a desire to help without taking on others' pain

Detached Concern. The goal is not to eliminate empathy, but to cultivate a sustainable form of caring that allows us to connect with others without sacrificing our own well-being.

6. Kind Systems Foster Empathy and Cooperation

The police are the public and the public are the police.

The Power of Norms. Social norms, the shared beliefs and expectations of a community, exert a powerful influence on individual behavior. By creating "kind systems" that prioritize empathy and cooperation, we can foster a more compassionate culture.

Strategies for Building Kind Systems:

  • Promote empathy through education and training
  • Establish clear codes of conduct that value respect and inclusivity
  • Reward prosocial behavior and discourage cruelty
  • Challenge harmful stereotypes and biases

From Warrior to Guardian. This shift requires a fundamental change in mindset, moving away from a competitive, individualistic approach toward a collaborative, community-oriented one.

7. Technology's Impact on Empathy is a Double-Edged Sword

VR is far more psychologically powerful than any medium ever invented.

The Digital Divide. While technology offers unprecedented opportunities for connection and understanding, it also poses significant threats to empathy. Social media can foster echo chambers, promote anonymity, and encourage outrage.

Harnessing Technology for Good. However, technology can also be used to cultivate empathy:

  • Virtual reality can provide immersive experiences that foster perspective-taking
  • Affective computing can help individuals recognize and understand emotions
  • Online communities can offer support and connection to those who feel isolated

Intentional Design. The key is to design technology with empathy in mind, prioritizing human connection over engagement metrics and profit.

8. Intergenerational Empathy is Key to a Sustainable Future

We are a link in an enormous chain of humanity; remembering this might incline us to tend to its future.

Beyond the Present. To address the complex challenges facing humanity, we must cultivate empathy not only for those around us but also for future generations. This "intergenerational empathy" requires us to consider the long-term consequences of our actions.

Strategies for Cultivating Intergenerational Empathy:

  • Reflect on the sacrifices of our ancestors
  • Imagine the lives of our descendants
  • Connect with nature and the vastness of time
  • Focus on leaving a positive legacy

A Call to Action. By expanding our circle of care to encompass future generations, we can create a more sustainable and equitable world for all.

Last updated:

Review Summary

3.94 out of 5
Average of 2k+ ratings from Goodreads and Amazon.

The War for Kindness explores empathy and its importance in society. Readers appreciate Zaki's scientific approach, engaging anecdotes, and hopeful outlook. Many find the book informative and thought-provoking, praising its insights on empathy in various contexts like healthcare, policing, and education. Some criticize the lack of practical advice and outdated references. The book's strengths include its readability, research validation, and nuanced perspective on technology's role in empathy. Overall, readers value the book's contribution to understanding and fostering empathy in a divided world.

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About the Author

Jamil Zaki is a psychologist and professor at Stanford University, where he directs the Stanford Social Neuroscience Laboratory. His research focuses on empathy and social cognition. Zaki's work combines neuroscience, psychology, and technology to explore how people understand and respond to others' emotions. He is known for his innovative approaches to studying empathy, including the use of virtual reality and other digital tools. Zaki's expertise in empathy research has made him a respected voice in the field, and he frequently contributes to discussions on fostering kindness and understanding in society. His work aims to bridge the gap between scientific findings and practical applications for improving human relationships and social interactions.

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