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SoBrief
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The Carrot Principle
by Adrian Gostick • 2001
74% of leaders skip the one practice that triples returns: genuine, specific appreciation.
3.69
1k+
The Carrot Principle Summary
The Carrot Principle 89%
74% of leaders skip the one practice that triples returns: genuine, specific appreciation.
by Adrian Gostick 2001
3.69
1k+ ratings
Love 'Em or Lose 'Em
by Beverly Kaye • 2003
Your best people are leaving because no one asked them what would keep them.
3.85
552
Love 'Em or Lose 'Em Summary
Love 'Em or Lose 'Em 89%
Your best people are leaving because no one asked them what would keep them.
by Beverly Kaye 2003
3.85
552 ratings
Winning on Purpose
by Fred Reichheld • 2021
Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.
3.97
428
Winning on Purpose Summary
Winning on Purpose 88%
Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.
by Fred Reichheld 2021
3.97
428 ratings
Discovering the Soul of Service
by Leonard L. Berry • 1999
The sustainable success playbook from 14 companies that chose values over shortcuts.
4.05
375
Discovering the Soul of Service Summary
Discovering the Soul of Service 88%
The sustainable success playbook from 14 companies that chose values over shortcuts.
by Leonard L. Berry 1999
4.05
375 ratings
The Nordstrom Way
by Robert Spector • 1995
How a Seattle shoe store became a retail empire by making employees think like owners.
3.90
794
The Nordstrom Way Summary
The Nordstrom Way 88%
How a Seattle shoe store became a retail empire by making employees think like owners.
by Robert Spector 1995
3.90
794 ratings
Loyalty 3.0
by Rajat Paharia • 2013
Five intrinsic drives plus data and game mechanics: a playbook for loyalty beyond points.
3.79
248
Loyalty 3.0 Summary
Loyalty 3.0 88%
Five intrinsic drives plus data and game mechanics: a playbook for loyalty beyond points.
by Rajat Paharia 2013
3.79
248 ratings
Hug Your Customers
by Jack Mitchell • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
986
Hug Your Customers Summary
Hug Your Customers 88%
A family retailer's playbook for replacing sales scripts with genuine human connection.
by Jack Mitchell 2003
4.03
986 ratings
The Truth About Managing People...and Nothing but the Truth
by Stephen P. Robbins • 2002
Happy workers aren't productive; productive workers get happy. Much else you learned is backwards.
3.82
939
The Truth About Managing People...and Nothing but the Truth Summary
The Truth About Managing People...and Nothing but the Truth 88%
Happy workers aren't productive; productive workers get happy. Much else you learned is backwards.
by Stephen P. Robbins 2002
3.82
939 ratings
The Case for Good Jobs
by Zeynep Ton • 2023
Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.
4.12
165
The Case for Good Jobs Summary
The Case for Good Jobs 88%
Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.
by Zeynep Ton 2023
4.12
165 ratings
1501 Ways to Reward Employees
by Bob Nelson • 2012
Recognition costs nothing, but most managers get it wrong. Fix it with 1,500 tested ideas.
3.64
159
1501 Ways to Reward Employees Summary
1501 Ways to Reward Employees 88%
Recognition costs nothing, but most managers get it wrong. Fix it with 1,500 tested ideas.
by Bob Nelson 2012
3.64
159 ratings
Amaze Every Customer Every Time
by Shep Hyken • 2013
How a hardware chain beats the giants on service: 52 tactics your business can steal.
3.94
192
Amaze Every Customer Every Time Summary
Amaze Every Customer Every Time 87%
How a hardware chain beats the giants on service: 52 tactics your business can steal.
by Shep Hyken 2013
3.94
192 ratings
Servant Leadership in Action
by Kenneth H. Blanchard • 2018
Serve first, lead better: a framework that builds trust, grows people, and delivers results.
3.96
427
Servant Leadership in Action Summary
Servant Leadership in Action 87%
Serve first, lead better: a framework that builds trust, grows people, and delivers results.
by Kenneth H. Blanchard 2018
3.96
427 ratings
Uplifting Service
by Ron Kaufman • 2012
Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.
3.85
334
Uplifting Service Summary
Uplifting Service 87%
Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.
by Ron Kaufman 2012
3.85
334 ratings
Fanocracy
by David Meerman Scott • 2020
Most companies chase transactions. The ones that build real communities of fans never have to.
3.64
356
Fanocracy Summary
Fanocracy 87%
Most companies chase transactions. The ones that build real communities of fans never have to.
by David Meerman Scott 2020
3.64
356 ratings
The Fred Factor
by Mark Sanborn • 2002
Treat every envelope like a masterpiece. A mailman's four rules for winning at work.
3.88
8k+
The Fred Factor Summary
The Fred Factor 87%
Treat every envelope like a masterpiece. A mailman's four rules for winning at work.
by Mark Sanborn 2002
3.88
8k+ ratings
Leading the Starbucks Way
by Joseph A. Michelli • 2008
How Starbucks turned a commodity into community: the five principles any business can adopt.
3.78
562
Leading the Starbucks Way Summary
Leading the Starbucks Way 87%
How Starbucks turned a commodity into community: the five principles any business can adopt.
by Joseph A. Michelli 2008
3.78
562 ratings
The Starbucks Experience
by Joseph A. Michelli • 2006
How Starbucks turns baristas into experience designers and every cup into a loyalty engine.
3.75
5k+
The Starbucks Experience Summary
The Starbucks Experience 87%
How Starbucks turns baristas into experience designers and every cup into a loyalty engine.
by Joseph A. Michelli 2006
3.75
5k+ ratings
Leading with Gratitude
by Adrian Gostick • 2020
Gratitude isn't soft. It doubles profits, halves turnover. The alternative to leading through fear.
3.86
692
Leading with Gratitude Summary
Leading with Gratitude 87%
Gratitude isn't soft. It doubles profits, halves turnover. The alternative to leading through fear.
by Adrian Gostick 2020
3.86
692 ratings
Carrots and Sticks Don't Work
by Paul L. Marciano • 2010
The respect-based system that engages employees when bonuses and threats stop working.
3.93
763
Carrots and Sticks Don't Work Summary
Carrots and Sticks Don't Work 87%
The respect-based system that engages employees when bonuses and threats stop working.
by Paul L. Marciano 2010
3.93
763 ratings
Freedom, Inc.
by Brian M. Carney • 2009
Command-and-control kills innovation. The case for setting employees free and watching growth soar.
4.24
251
Freedom, Inc. Summary
Freedom, Inc. 87%
Command-and-control kills innovation. The case for setting employees free and watching growth soar.
by Brian M. Carney 2009
4.24
251 ratings
Debugging Teams
by Brian W. Fitzpatrick • 2015
Your team's biggest bug is not in the repo. The debugging tools you actually need.
4.07
788
Debugging Teams Summary
Debugging Teams 87%
Your team's biggest bug is not in the repo. The debugging tools you actually need.
by Brian W. Fitzpatrick 2015
4.07
788 ratings
The Customer Service Revolution
by John R. DiJulius • 2015
A systematic playbook for customer experiences so good your customers stop asking about price.
4.04
279
The Customer Service Revolution Summary
The Customer Service Revolution 87%
A systematic playbook for customer experiences so good your customers stop asking about price.
by John R. DiJulius 2015
4.04
279 ratings
Peak
by Chip Conley • 2007
Use a psychologist's pyramid to transform employees, customers, and investors into evangelists.
3.99
2k+
Peak Summary
Peak 87%
Use a psychologist's pyramid to transform employees, customers, and investors into evangelists.
by Chip Conley 2007
3.99
2k+ ratings
The Effortless Experience
by Matthew Dixon • 2013
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
3.94
1k+
The Effortless Experience Summary
The Effortless Experience 87%
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
by Matthew Dixon 2013
3.94
1k+ ratings
Creating Superfans
by Brittany Hodak • 2023
You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.
4.37
260
Creating Superfans Summary
Creating Superfans 87%
You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.
by Brittany Hodak 2023
4.37
260 ratings
Joy at Work
by Dennis W. Bakke • 2005
A CEO built a 40,000-person company on joy, freedom, and love. Here is the blueprint.
3.66
467
Joy at Work Summary
Joy at Work 87%
A CEO built a 40,000-person company on joy, freedom, and love. Here is the blueprint.
by Dennis W. Bakke 2005
3.66
467 ratings
Everybody Matters
by Bob Chapman • 2015
Forget engagement surveys. Performance comes from treating people like family.
4.05
1k+
Everybody Matters Summary
Everybody Matters 87%
Forget engagement surveys. Performance comes from treating people like family.
by Bob Chapman 2015
4.05
1k+ ratings
Stewardship
by Peter Block • 1993
Why patriarchy fails organizations, and how distributing power, money, and grace rebuilds them.
3.93
377
Stewardship Summary
Stewardship 87%
Why patriarchy fails organizations, and how distributing power, money, and grace rebuilds them.
by Peter Block 1993
3.93
377 ratings
The Ultimate Question 2.0
by Fred Reichheld • 2011
One question measures genuine loyalty. Build a feedback system around it and outgrow your rivals.
3.87
1k+
The Ultimate Question 2.0 Summary
The Ultimate Question 2.0 87%
One question measures genuine loyalty. Build a feedback system around it and outgrow your rivals.
by Fred Reichheld 2011
3.87
1k+ ratings
Millennials & Management
by Lee Caraher • 2014
Why your youngest talent leaves and the culture shifts that make them stay.
3.74
140
Millennials & Management Summary
Millennials & Management 87%
Why your youngest talent leaves and the culture shifts that make them stay.
by Lee Caraher 2014
3.74
140 ratings
Not Everyone Gets a Trophy
by Bruce Tulgan • 2009
Clear rules, constant feedback, real rewards: the formula that turns young hires into top talent.
3.54
399
Not Everyone Gets a Trophy Summary
Not Everyone Gets a Trophy 87%
Clear rules, constant feedback, real rewards: the formula that turns young hires into top talent.
by Bruce Tulgan 2009
3.54
399 ratings
ENGAGEMENT MAGIC
by Tracy Maylett • 2019
Why your most generous perks fail to create engagement, and the five conditions that actually work.
3.93
134
ENGAGEMENT MAGIC Summary
ENGAGEMENT MAGIC 87%
Why your most generous perks fail to create engagement, and the five conditions that actually work.
by Tracy Maylett 2019
3.93
134 ratings
Managing The Professional Service Firm
by David H. Maister • 1993
Your firm's profits hide in three ratios. Most partners track only billable hours.
4.16
2k+
Managing The Professional Service Firm Summary
Managing The Professional Service Firm 87%
Your firm's profits hide in three ratios. Most partners track only billable hours.
by David H. Maister 1993
4.16
2k+ ratings
The Three Signs of a Miserable Job
by Patrick Lencioni • 2007
Three hidden causes of workplace misery that salary can't cure; what every manager must do instead.
4.15
7k+
The Three Signs of a Miserable Job Summary
The Three Signs of a Miserable Job 87%
Three hidden causes of workplace misery that salary can't cure; what every manager must do instead.
by Patrick Lencioni 2007
4.15
7k+ ratings
Soup
by Jon Gordon • 2010
A failing soup CEO finds the recipe for turning her company around in a grandmother's kitchen.
4.07
1k+
Soup Summary
Soup 87%
A failing soup CEO finds the recipe for turning her company around in a grandmother's kitchen.
by Jon Gordon 2010
4.07
1k+ ratings
The 5 Languages of Appreciation in the Workplace
by Gary Chapman • 2011
Most workplace appreciation misses. An inventory that shows how each person actually receives it.
3.68
7k+
The 5 Languages of Appreciation in the Workplace Summary
The 5 Languages of Appreciation in the Workplace 87%
Most workplace appreciation misses. An inventory that shows how each person actually receives it.
by Gary Chapman 2011
3.68
7k+ ratings
Whale Done!
by Kenneth H. Blanchard • 2000
Killer whale trainers never punish. Their method for motivating performance works on humans too.
3.96
4k+
Whale Done! Summary
Whale Done! 87%
Killer whale trainers never punish. Their method for motivating performance works on humans too.
by Kenneth H. Blanchard 2000
3.96
4k+ ratings
The Dream Manager
by Matthew Kelly • 2007
Give employees a coach for their life goals. The loyalty you get back beats any bonus.
4.11
3k+
The Dream Manager Summary
The Dream Manager 87%
Give employees a coach for their life goals. The loyalty you get back beats any bonus.
by Matthew Kelly 2007
4.11
3k+ ratings
Customer Obsessed
by Eric Berridge • 2016
Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.
3.21
48
Customer Obsessed Summary
Customer Obsessed 87%
Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.
by Eric Berridge 2016
3.21
48 ratings
The Power of WOW
by The Employees of Zappos.com • 2019
Zappos turned customer service into a billion-dollar brand. The culture playbook behind the loyalty.
4.08
121
The Power of WOW Summary
The Power of WOW 87%
Zappos turned customer service into a billion-dollar brand. The culture playbook behind the loyalty.
by The Employees of Zappos.com 2019
4.08
121 ratings
The Western Illusion of Human Nature
by Marshall Sahlins • 2008
Turnover costs $43,000 per employee. The frontline leader's playbook for keeping your best people.
4.12
329
The Western Illusion of Human Nature Summary
The Western Illusion of Human Nature 87%
Turnover costs $43,000 per employee. The frontline leader's playbook for keeping your best people.
by Marshall Sahlins 2008
4.12
329 ratings
Never Lose a Customer Again
by Joey Coleman • 2018
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
4.18
1k+
Never Lose a Customer Again Summary
Never Lose a Customer Again 87%
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
by Joey Coleman 2018
4.18
1k+ ratings
Encouraging the Heart
by James M. Kouzes • 1999
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
3.86
497
Encouraging the Heart Summary
Encouraging the Heart 87%
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
by James M. Kouzes 1999
3.86
497 ratings
Customers for Life
by Carl Sewell • 1990
One customer is worth half a million. Keeping them depends on the system behind the smile.
4.20
1k+
Customers for Life Summary
Customers for Life 87%
One customer is worth half a million. Keeping them depends on the system behind the smile.
by Carl Sewell 1990
4.20
1k+ ratings
Boom!
by Kevin Frieberg • 2007
You don't need a better boss or company. Seven shifts that make any job matter.
3.75
67
Boom! Summary
Boom! 87%
You don't need a better boss or company. Seven shifts that make any job matter.
by Kevin Frieberg 2007
3.75
67 ratings
The Employee Experience Advantage
by Jacob Morgan • 2017
4x profit, 40% less turnover: the data behind treating employees as customers, not workers.
3.83
432
The Employee Experience Advantage Summary
The Employee Experience Advantage 87%
4x profit, 40% less turnover: the data behind treating employees as customers, not workers.
by Jacob Morgan 2017
3.83
432 ratings
The Greatest Business Decisions of All Time
by Fortune Magazine • 2012
From Boeing's jet bet to Intel's chip campaign: how a handful of decisions reshaped business.
3.87
605
The Greatest Business Decisions of All Time Summary
The Greatest Business Decisions of All Time 87%
From Boeing's jet bet to Intel's chip campaign: how a handful of decisions reshaped business.
by Fortune Magazine 2012
3.87
605 ratings
The New Gold Standard
by Joseph A. Michelli • 2008
Trust your frontline with $2,000 per guest to fix anything: the Ritz-Carlton service method.
3.92
1k+
The New Gold Standard Summary
The New Gold Standard 87%
Trust your frontline with $2,000 per guest to fix anything: the Ritz-Carlton service method.
by Joseph A. Michelli 2008
3.92
1k+ ratings
The Unwritten Laws of Business
by W.J. King • 1944
The 1944 classic that still governs the modern office: everyday rules no employee handbook contains.
3.99
5k+
The Unwritten Laws of Business Summary
The Unwritten Laws of Business 87%
The 1944 classic that still governs the modern office: everyday rules no employee handbook contains.
by W.J. King 1944
3.99
5k+ ratings
Motivation
by Brian Tracy • 2013
A hiring formula and a first-week overload: the motivation system that works when pep talks fail.
3.94
611
Motivation Summary
Motivation 87%
A hiring formula and a first-week overload: the motivation system that works when pep talks fail.
by Brian Tracy 2013
3.94
611 ratings
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