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写给我们其余人的工程管理

写给我们其余人的工程管理

作者 萨拉·德拉斯纳 2022 220
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核心要点

1. 信任与脆弱性是高效工程管理的基石

“信任是滴水积累,却能一泻千里地流失。”

逐步建立信任。 信任是团队成功的根基,但需要时间培养。作为管理者,你必须以身作则,展现脆弱,勇于承认错误。这样才能营造一个让团队成员敢于冒险、坦诚相待的安全环境。

营造心理安全感。 鼓励开放沟通,创造让成员无惧评判、畅所欲言的空间。具体做法包括:

  • 定期一对一交流
  • 团队回顾会议
  • 匿名反馈渠道

体现关怀。 真诚关心团队成员的身心健康和职业目标,增强彼此关系,提升忠诚度。

2. 优先关注团队幸福感,激发最佳表现

“你担心自己不是好经理,这本身就是成为好经理的重要标志。”

营造积极的工作氛围。 快乐的团队更具生产力和创新力。重点关注:

  • 庆祝大小胜利
  • 提供有意义的工作
  • 创造成长与学习机会

激发内在动力。 帮助成员将工作与更大目标和个人价值观连接,形成使命感和责任感。

鼓励进入心流状态。 创造有利于深度专注的条件:

  • 减少干扰
  • 提供具有挑战性但可达成的任务
  • 明确目标与反馈

3. 明确职业路径,定期反馈促进成长

“如果不知道要去哪里,可能会到达别处。”

推行职业阶梯。 制定清晰的晋升框架,涵盖:

  • 各级别所需技能与能力
  • 不同角色的期望
  • 可能的职业发展路径

开展定期职业对话。 利用工具如:

  • 30/60/90天计划
  • 季度目标设定会议
  • 年度绩效评估

将个人目标与公司目标对齐。 帮助成员理解其工作如何助力整体战略,提升参与感和动力。

4. 掌握反馈艺术,实现持续改进

“真诚关心不等于把事情个人化。”

践行激进坦诚。 给予既善意又明确的反馈,聚焦具体行为及其影响,而非个人特质。

营造反馈丰富的文化。 鼓励双向、常态化反馈:

  • 管理者对员工
  • 员工对管理者
  • 同事间互评

优雅接受反馈。 以身作则,主动寻求反馈,倾听时不防御,并对建设性意见付诸行动。

5. 高效召开会议,尊重每个人的时间与贡献

“会议的部分目的就是讨论本身。”

明确会议目的与议程。 每次会议应包含:

  • 明确目标
  • 事先共享的书面议程
  • 明确分工(主持人、记录员等)

鼓励全员参与。 营造包容氛围,确保每个人发声:

  • 轮流发言法
  • 无声头脑风暴
  • 点名较少发言者

以行动项结束。 会议总结决策,明确后续步骤、负责人及截止时间。

6. 有效管理冲突,推动创新与协作

“冲突是高效工作环境中必要且健康的一部分。”

拥抱建设性冲突。 鼓励健康辩论和不同观点,促进创新和更优决策。

及时解决问题。 不让冲突积累,及早多次开展艰难对话,防止升级。

聚焦共同目标。 冲突发生时,提醒团队成员他们共同的使命和目标。

运用冲突解决技巧:

  • 积极倾听
  • 设法理解各方观点
  • 尽可能寻求双赢方案

7. 平衡产品与工程工作,最大化团队影响力

“光快是不够的,跑得快也可能跑错方向。”

战略性分配时间。 明确时间在以下方面的分配:

  • 新功能开发
  • 技术债务清理
  • 基础设施改进

清晰传达优先级。 确保团队理解:

  • 当前重点领域
  • 决策背后的原因
  • 预期成果

保持灵活调整。 根据业务目标、技术挑战和团队反馈调整平衡。

8. 缩小项目与PR范围,加快迭代,提升效果

“小型PR让讨论更聚焦,减少沟通上的复杂操作。”

将工作拆分为小块。 鼓励成员:

  • 提交聚焦且单一目的的拉取请求
  • 使用功能开关逐步发布
  • 提交进行中的PR以便早期反馈

优化评审流程。 提升代码审查效率:

  • 明确评审者期望
  • 利用自动化工具检查风格和基础问题
  • 复杂变更采用结对编程

快速迭代。 拥抱快速反馈循环:

  • 及早发现问题
  • 减少无效工作
  • 保持团队动力

9. 根据价值观与精力水平优先排序,实现高效产出

“行动反映你真正想要的东西。”

让工作与个人价值观对齐。 定期反思核心价值,确保工作契合,提升动力与满足感。

顺应自然节奏安排任务。 识别精力高峰期,安排重要工作:

  • 高能时段:深度工作、创造性任务
  • 低能时段:行政事务、例行任务

运用优先级工具:

  • 艾森豪威尔矩阵(紧急 vs 重要)
  • 时间盒管理
  • 个人看板

10. 设立健康界限,保持工作生活平衡,避免倦怠

“当有人最初提出请求时说‘不’,比事后拒绝更重要。”

学会说不。 保护时间和精力,拒绝不符合优先级或价值观的承诺。

明确工作时间。 向团队传达你的可用时间,并尽量坚持。

注重自我关怀。 优先安排让你充电的活动:

  • 规律锻炼
  • 工作之外的兴趣爱好
  • 与家人朋友共度时光

有效授权。 信任团队成员承担责任,避免事无巨细的管理。

最后更新:

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常见问题

What's "Engineering Management for the Rest of Us" about?

  • Overview: "Engineering Management for the Rest of Us" by Sarah Drasner is a comprehensive guide for both aspiring and current engineering managers. It provides practical advice on managing teams, fostering collaboration, and enhancing productivity.
  • Target Audience: The book is designed for those who have transitioned from engineering roles to management, often without formal training, and need guidance on leading effectively.
  • Content Structure: It is divided into four parts: Your Team, Collaboration, Helping Your Team Do Their Best Work, and Your Work, each focusing on different aspects of engineering management.
  • Real-World Examples: The book includes real-world examples and anecdotes to illustrate key points, making it relatable and actionable for readers.

Why should I read "Engineering Management for the Rest of Us"?

  • Practical Advice: The book offers actionable tips and strategies for managing engineering teams, making it a valuable resource for new and experienced managers alike.
  • Empathy and Passion: Sarah Drasner emphasizes empathy and passion in leadership, encouraging managers to build trust and psychological safety within their teams.
  • Comprehensive Coverage: It covers a wide range of topics, from career laddering and feedback to conflict management and prioritization, providing a holistic view of engineering management.
  • Relatable and Engaging: The book is written in an engaging and often humorous style, making complex management concepts accessible and enjoyable to read.

What are the key takeaways of "Engineering Management for the Rest of Us"?

  • Trust and Vulnerability: Building trust and modeling vulnerability are crucial for effective team management and fostering a supportive work environment.
  • Prioritization and Clarity: Managers should focus on aligning teams with clear objectives and priorities to ensure efficient execution and avoid chaos.
  • Feedback and Growth: Constructive feedback is essential for personal and team growth, and managers should create a culture where feedback is welcomed and acted upon.
  • Self-Care and Resilience: Managers need to prioritize their own well-being to maintain resilience and effectively support their teams.

How does Sarah Drasner define "values" in the context of engineering management?

  • Core Beliefs: Values are fundamental beliefs that guide actions and decisions, helping individuals and teams determine what is important.
  • Individual and Team Values: Understanding both individual and team values can provide context for behavior and help build mutual understanding and trust.
  • Values Exercises: Drasner suggests conducting values exercises with teams to uncover shared values and foster a supportive and cohesive work environment.
  • Alignment and Boundaries: Aligning work with personal and team values can prevent burnout and ensure that boundaries are respected.

What is the importance of "trust and vulnerability" according to Sarah Drasner?

  • Foundation of Teamwork: Trust is the foundation of effective teamwork, enabling open communication, collaboration, and innovation.
  • Modeling Vulnerability: Managers should model vulnerability by admitting mistakes and showing empathy, which encourages team members to do the same.
  • Building Trust: Trust is built gradually through consistent actions and communication, and it can be easily lost if not nurtured.
  • Impact on Performance: High-trust teams tend to perform better, as trust fosters a positive work environment and reduces fear of failure.

How does "Engineering Management for the Rest of Us" address feedback?

  • Feedback as a Partnership: Feedback should be viewed as a partnership aimed at mutual growth, rather than a top-down directive.
  • Constructive and Timely: Feedback should be specific, constructive, and delivered as soon as possible to be effective and actionable.
  • Receiving Feedback: Managers should also seek feedback to improve their leadership skills and demonstrate a culture of continuous learning.
  • Feedback Challenges: The book acknowledges the challenges of giving and receiving feedback, emphasizing the need for empathy and understanding.

What strategies does Sarah Drasner suggest for "prioritizing your team's work"?

  • Align with Objectives: Prioritize tasks that align with the team's objectives and key results (OKRs) to ensure focus and clarity.
  • Break Down Tasks: Break down large projects into manageable tasks to facilitate progress tracking and reduce overwhelm.
  • Use of Tools: Utilize tools like kanban boards and labels to organize and visualize work, making it easier to manage and prioritize.
  • Regular Review: Regularly review and adjust priorities based on changing circumstances and feedback to maintain alignment with goals.

How does the book suggest handling "conflicts" within a team?

  • Embrace Conflict: View conflict as an opportunity for growth and innovation, rather than something to be avoided.
  • Separate Ideas from Identity: Encourage team members to focus on ideas rather than personal identities to facilitate productive discussions.
  • Immediate Action: Address conflicts promptly to prevent them from escalating and affecting team morale and productivity.
  • Values and Conflict: Understanding team members' values can provide insight into conflicts and help find common ground for resolution.

What is the role of "career laddering" in engineering management according to the book?

  • Defining Expectations: Career laddering provides a clear framework for what is expected at different levels of a role, guiding career progression.
  • Clarity and Growth: It offers clarity on growth paths, helping employees understand how to advance and what skills to develop.
  • Partnership Approach: Managers should work with employees to align career laddering with personal goals and company needs, fostering a sense of partnership.
  • Regular Review: Regularly reviewing career ladders ensures they remain relevant and aligned with both individual and organizational goals.

How does Sarah Drasner recommend "setting boundaries" as a manager?

  • Importance of Boundaries: Setting boundaries is crucial for maintaining personal well-being and preventing burnout in a demanding role.
  • Saying No: Learn to say no to tasks that do not align with priorities or values, and communicate boundaries clearly to others.
  • Balance and Flexibility: Balance is key, and boundaries should be flexible enough to adapt to changing circumstances without compromising core values.
  • Modeling Behavior: Managers should model healthy boundary-setting behavior to encourage their teams to do the same.

What are some of the best quotes from "Engineering Management for the Rest of Us" and what do they mean?

  • "Trust is built in drops and lost in buckets." This quote emphasizes the gradual nature of building trust and how easily it can be lost, highlighting the importance of consistent, trustworthy actions.
  • "The fact that you’re worried that you’re not a good manager is a key part of being a good manager." This reflects the idea that self-awareness and concern for one's effectiveness are crucial traits of a good manager.
  • "If everything is important, nothing is." This underscores the necessity of prioritization, as trying to do everything at once leads to inefficiency and lack of focus.
  • "You can’t call yourself a leader by coming into a situation that is by nature uncertain, ambiguous—and create confusion. You have to create clarity where none exists." This quote highlights the leader's role in providing clarity and direction amidst uncertainty.

How does "Engineering Management for the Rest of Us" address "self-care and resilience" for managers?

  • Self-Care Importance: Self-care is essential for maintaining resilience and effectiveness as a manager, preventing burnout and stress.
  • Finding Joy: Managers should find joy in small moments and practice gratitude to enhance resilience and maintain a positive outlook.
  • Gratitude Journaling: Keeping a gratitude journal can help shift focus from negativity to positivity, improving mental well-being.
  • Support Systems: Building a support system, including coaching and mentorship, provides managers with the resources and encouragement needed to navigate challenges.
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