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😤 Difficult Customers

Practical wisdom for navigating demanding, unreasonable, or hostile customer interactions without losing composure, professionalism, or your mind.
The Customer Service Survival Kit
by Richard S. Gallagher • 2013
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
3.94
142
🛎️ Customer Service🧊 Conflict De-Escalation🧠 Emotional Intelligence
The Customer Service Survival Kit Summary
The Customer Service Survival Kit 91%
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
by Richard S. Gallagher 2013
3.94
142 ratings
🛎️ Customer Service🧊 Conflict De-Escalation🧠 Emotional Intelligence
Hug Your Haters
by Jay Baer • 2016
Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.
3.85
788
🗣️ Customer Complaints🔄 Service Recovery💻 Online Reputation
Hug Your Haters Summary
Hug Your Haters 89%
Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.
by Jay Baer 2016
3.85
788 ratings
🗣️ Customer Complaints🔄 Service Recovery💻 Online Reputation
Dealing with Difficult People
by Roy Lilley • 2001
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
3.24
566
🎭 Difficult Personalities⚡ Workplace Conflict👥 People Management
Dealing with Difficult People Summary
Dealing with Difficult People 88%
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
by Roy Lilley 2001
3.24
566 ratings
🎭 Difficult Personalities⚡ Workplace Conflict👥 People Management
How to Win Customers and Keep Them for Life
by Michael LeBoeuf • 2000
Customers stay when the experience pays off for them. A system for making every touchpoint deliver.
3.9
200
🔄 Customer Retention✨ Customer Experience🎯 Customer Centricity
How to Win Customers and Keep Them for Life Summary
How to Win Customers and Keep Them for Life 88%
Customers stay when the experience pays off for them. A system for making every touchpoint deliver.
by Michael LeBoeuf 2000
3.9
200 ratings
🔄 Customer Retention✨ Customer Experience🎯 Customer Centricity
Hug Your Customers
by Jack Mitchell • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
986
🛍️ Customer Experience👨‍👩‍👧‍👦 Family Business🏬 Retail Management
Hug Your Customers Summary
Hug Your Customers 88%
A family retailer's playbook for replacing sales scripts with genuine human connection.
by Jack Mitchell 2003
4.03
986 ratings
🛍️ Customer Experience👨‍👩‍👧‍👦 Family Business🏬 Retail Management
The Effortless Experience
by Matthew Dixon • 2013
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
3.94
1k+
📞 Customer Service💝 Customer Experience🎨 Service Design
The Effortless Experience Summary
The Effortless Experience 88%
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
by Matthew Dixon 2013
3.94
1k+ ratings
📞 Customer Service💝 Customer Experience🎨 Service Design
Talking to Crazy
by Mark Goulston • 2015
When they dig in, lean in. A psychiatrist's counterintuitive guide to disarming irrational people.
3.92
2k+
🧱 Difficult People🕊️ Conflict Resolution🚧 Boundary Setting
Talking to Crazy Summary
Talking to Crazy 88%
When they dig in, lean in. A psychiatrist's counterintuitive guide to disarming irrational people.
by Mark Goulston 2015
3.92
2k+ ratings
🧱 Difficult People🕊️ Conflict Resolution🚧 Boundary Setting
Coping with Difficult People
by Robert M. Bramson • 1981
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
3.77
661
🏢 Workplace Relationships🤝 Conflict Resolution😤 Difficult Personalities
Coping with Difficult People Summary
Coping with Difficult People 87%
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
by Robert M. Bramson 1981
3.77
661 ratings
🏢 Workplace Relationships🤝 Conflict Resolution😤 Difficult Personalities
Creating Superfans
by Brittany Hodak • 2023
You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.
4.37
260
🛎️ Customer Experience💎 Customer Loyalty✨ Experience Design
Creating Superfans Summary
Creating Superfans 87%
You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.
by Brittany Hodak 2023
4.37
260 ratings
🛎️ Customer Experience💎 Customer Loyalty✨ Experience Design
The Customer Service Revolution
by John R. DiJulius • 2015
A systematic playbook for customer experiences so good your customers stop asking about price.
4.04
279
🎯 Customer Experience✨ Service Excellence💪 Employee Empowerment
The Customer Service Revolution Summary
The Customer Service Revolution 87%
A systematic playbook for customer experiences so good your customers stop asking about price.
by John R. DiJulius 2015
4.04
279 ratings
🎯 Customer Experience✨ Service Excellence💪 Employee Empowerment
United Breaks Guitars
by Dave Carroll • 2012
United broke his Taylor guitar. He didn't sue. He wrote a song that eleven million people watched.
3.58
140
📞 Customer Service🦠 Viral Marketing🛡️ Consumer Advocacy
United Breaks Guitars Summary
United Breaks Guitars 87%
United broke his Taylor guitar. He didn't sue. He wrote a song that eleven million people watched.
by Dave Carroll 2012
3.58
140 ratings
📞 Customer Service🦠 Viral Marketing🛡️ Consumer Advocacy
High-Tech, High-Touch Customer Service
by Micah Solomon • 2012
The personal-service secret of beloved brands, and the technology that scales it.
3.77
113
🛎️ Customer Experience🎨 Service Design🧠 Hiring For Attitude
High-Tech, High-Touch Customer Service Summary
High-Tech, High-Touch Customer Service 87%
The personal-service secret of beloved brands, and the technology that scales it.
by Micah Solomon 2012
3.77
113 ratings
🛎️ Customer Experience🎨 Service Design🧠 Hiring For Attitude
How to Deal with Angry People
by Ryan Martin • 2023
Anger spreads like a virus. Ten psychology-backed strategies for staying steady when others lose it.
3.45
238
😠 Anger Management🤝 Conflict Resolution🧘 Emotional Regulation
How to Deal with Angry People Summary
How to Deal with Angry People 87%
Anger spreads like a virus. Ten psychology-backed strategies for staying steady when others lose it.
by Ryan Martin 2023
3.45
238 ratings
😠 Anger Management🤝 Conflict Resolution🧘 Emotional Regulation
Notes from a Friend
by Anthony Robbins • 1995
You are punishing loyal customers for the crimes of the 1 percent. A five-step reset.
3.97
2k+
🎯 Customer Experience🧩 Service Design🏷️ Brand Strategy
Notes from a Friend Summary
Notes from a Friend 87%
You are punishing loyal customers for the crimes of the 1 percent. A five-step reset.
by Anthony Robbins 1995
3.97
2k+ ratings
🎯 Customer Experience🧩 Service Design🏷️ Brand Strategy
What Customers Crave
by Nicholas J. Webb • 2016
Good customer service is killing your business. The design-driven method that replaces it.
3.69
289
🧩 Customer Experience Design🗺️ Customer Journey Mapping🧈 Frictionless Service
What Customers Crave Summary
What Customers Crave 87%
Good customer service is killing your business. The design-driven method that replaces it.
by Nicholas J. Webb 2016
3.69
289 ratings
🧩 Customer Experience Design🗺️ Customer Journey Mapping🧈 Frictionless Service
Asshole No More
by Xavier Crement • 1990
Definitive field guide to assholism: a social disease with types, stages, and a recovery program.
2.73
5k+
🎭 Social Satire🧱 Difficult People☣️ Toxic Behavior
Asshole No More Summary
Asshole No More 87%
Definitive field guide to assholism: a social disease with types, stages, and a recovery program.
by Xavier Crement 1990
2.73
5k+ ratings
🎭 Social Satire🧱 Difficult People☣️ Toxic Behavior
101 Tough Conversations to Have with Employees
by Paul Falcone • 2009
Body odor, missed deadlines, insubordination: 101 scripts for the conversations managers dread.
3.79
411
🗣️ Difficult Conversations⚖️ Employee Discipline📈 Performance Management
101 Tough Conversations to Have with Employees Summary
101 Tough Conversations to Have with Employees 87%
Body odor, missed deadlines, insubordination: 101 scripts for the conversations managers dread.
by Paul Falcone 2009
3.79
411 ratings
🗣️ Difficult Conversations⚖️ Employee Discipline📈 Performance Management
Never Lose a Customer Again
by Joey Coleman • 2018
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
4.18
1k+
📈 Customer Retention✨ Customer Experience🚀 Onboarding
Never Lose a Customer Again Summary
Never Lose a Customer Again 87%
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
by Joey Coleman 2018
4.18
1k+ ratings
📈 Customer Retention✨ Customer Experience🚀 Onboarding
Be Our Guest
by Walt Disney Company • 2001
Behind Disney's legendary guest experience is a practical system any organization can adopt.
3.90
5k+
🎯 Customer Experience📐 Service Design🏨 Hospitality Management
Be Our Guest Summary
Be Our Guest 87%
Behind Disney's legendary guest experience is a practical system any organization can adopt.
by Walt Disney Company 2001
3.90
5k+ ratings
🎯 Customer Experience📐 Service Design🏨 Hospitality Management
Amaze Every Customer Every Time
by Shep Hyken • 2013
How a hardware chain beats the giants on service: 52 tactics your business can steal.
3.94
192
✨ Customer Experience💪 Employee Empowerment🏛️ Company Culture
Amaze Every Customer Every Time Summary
Amaze Every Customer Every Time 87%
How a hardware chain beats the giants on service: 52 tactics your business can steal.
by Shep Hyken 2013
3.94
192 ratings
✨ Customer Experience💪 Employee Empowerment🏛️ Company Culture
Crucial Conversations Tools for Talking When Stakes Are High
by Kerry Patterson • 2002
The playbook for the conversations you dread: say hard things without destroying the relationship.
4.07
83k+
🗣️ Difficult Conversations🤝 Conflict Resolution💼 Workplace Communication
Crucial Conversations Tools for Talking When Stakes Are High Summary
Crucial Conversations Tools for Talking When Stakes Are High 87%
The playbook for the conversations you dread: say hard things without destroying the relationship.
by Kerry Patterson 2002
4.07
83k+ ratings
🗣️ Difficult Conversations🤝 Conflict Resolution💼 Workplace Communication
High Conflict People in Legal Disputes
by Bill Eddy • 2005
The personality disorders that turn simple disputes into litigation wars, and how to handle them.
4.39
124
🧠 Personality Disorders🤝 Conflict Resolution😤 Difficult People
High Conflict People in Legal Disputes Summary
High Conflict People in Legal Disputes 87%
The personality disorders that turn simple disputes into litigation wars, and how to handle them.
by Bill Eddy 2005
4.39
124 ratings
🧠 Personality Disorders🤝 Conflict Resolution😤 Difficult People
The 9 Types of Difficult People
by Nick Robinson • 2023
Difficult colleagues aren't random. They fall into nine patterns, and each one has a fix.
3.17
36
🏢 Workplace Dynamics😤 Difficult Colleagues🧩 Personality Types
The 9 Types of Difficult People Summary
The 9 Types of Difficult People 87%
Difficult colleagues aren't random. They fall into nine patterns, and each one has a fix.
by Nick Robinson 2023
3.17
36 ratings
🏢 Workplace Dynamics😤 Difficult Colleagues🧩 Personality Types
Working with Difficult People
by Amy Cooper Hakim • 1990
How to disarm the ten types of difficult coworkers and keep your sanity intact.
3.24
190
🏢 Workplace Relationships😤 Difficult Personalities🤝 Conflict Resolution
Working with Difficult People Summary
Working with Difficult People 87%
How to disarm the ten types of difficult coworkers and keep your sanity intact.
by Amy Cooper Hakim 1990
3.24
190 ratings
🏢 Workplace Relationships😤 Difficult Personalities🤝 Conflict Resolution
The Best Service is No Service
by Bill Price • 2008
Stop optimizing your call center. The real fix is to destroy demand for customer service.
3.98
174
🛎️ Customer Service Strategy✨ Customer Experience🎨 Service Design
The Best Service is No Service Summary
The Best Service is No Service 87%
Stop optimizing your call center. The real fix is to destroy demand for customer service.
by Bill Price 2008
3.98
174 ratings
🛎️ Customer Service Strategy✨ Customer Experience🎨 Service Design
Customers for Life
by Carl Sewell • 1990
One customer is worth half a million. Keeping them depends on the system behind the smile.
4.20
1k+
🛎️ Customer Experience⚙️ Service Operations🔁 Customer Loyalty
Customers for Life Summary
Customers for Life 87%
One customer is worth half a million. Keeping them depends on the system behind the smile.
by Carl Sewell 1990
4.20
1k+ ratings
🛎️ Customer Experience⚙️ Service Operations🔁 Customer Loyalty
Dealing with Difficult People
by Harvard Business Review • 2007
Diagnose conflict before you act: hot fights and cold shoulders each need a different playbook.
3.66
1k+
💥 Workplace Conflict💬 Difficult Conversations🧊 Passive Aggression
Dealing with Difficult People Summary
Dealing with Difficult People 87%
Diagnose conflict before you act: hot fights and cold shoulders each need a different playbook.
by Harvard Business Review 2007
3.66
1k+ ratings
💥 Workplace Conflict💬 Difficult Conversations🧊 Passive Aggression
What To Do If...?
by Anne-Maartje Oud • 2026
Rise above workplace talk, read the signals others miss, and steer every outcome.
4.14
7
🏢 Workplace Communication👁️ Body Language💬 Difficult Conversations
What To Do If...? Summary
What To Do If...? 87%
Rise above workplace talk, read the signals others miss, and steer every outcome.
by Anne-Maartje Oud 2026
4.14
7 ratings
🏢 Workplace Communication👁️ Body Language💬 Difficult Conversations
The Nordstrom Way
by Robert Spector • 1995
How a Seattle shoe store became a retail empire by making employees think like owners.
3.90
794
🏬 Retail Management🤝 Customer Service🏢 Company Culture
The Nordstrom Way Summary
The Nordstrom Way 87%
How a Seattle shoe store became a retail empire by making employees think like owners.
by Robert Spector 1995
3.90
794 ratings
🏬 Retail Management🤝 Customer Service🏢 Company Culture
5 Types of People Who Can Ruin Your Life
by Bill Eddy • 2018
The ten percent who escalate every conflict. Spot them, manage them, protect yourself.
3.88
2k+
🧠 Personality Disorders🤝 Conflict Resolution🚫 Difficult People
5 Types of People Who Can Ruin Your Life Summary
5 Types of People Who Can Ruin Your Life 86%
The ten percent who escalate every conflict. Spot them, manage them, protect yourself.
by Bill Eddy 2018
3.88
2k+ ratings
🧠 Personality Disorders🤝 Conflict Resolution🚫 Difficult People
The Pumpkin Plan
by Mike Michalowicz • 2012
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
4.10
4k+
🧑‍💼 Client Management🔍 Extreme Focus✂️ Business Pruning
The Pumpkin Plan Summary
The Pumpkin Plan 86%
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
by Mike Michalowicz 2012
4.10
4k+ ratings
🧑‍💼 Client Management🔍 Extreme Focus✂️ Business Pruning
Powerful Phrases for Dealing with Difficult People
by Renée Evenson • 2013
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
3.39
1k+
💼 Workplace Communication🤝 Conflict Resolution💬 Difficult Conversations
Powerful Phrases for Dealing with Difficult People Summary
Powerful Phrases for Dealing with Difficult People 86%
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
by Renée Evenson 2013
3.39
1k+ ratings
💼 Workplace Communication🤝 Conflict Resolution💬 Difficult Conversations
How to Hug a Porcupine
by June Eding • 2009
Some people wear armor everywhere. How to reach the person inside.
3.09
3k+
😬 Difficult People✌️ Conflict Resolution🫂 Empathy Skills
How to Hug a Porcupine Summary
How to Hug a Porcupine 86%
Some people wear armor everywhere. How to reach the person inside.
by June Eding 2009
3.09
3k+ ratings
😬 Difficult People✌️ Conflict Resolution🫂 Empathy Skills
Conflict Fluent
by Emily Taylor • 2021
Every conflict you face gets the same response. There are four other options worth learning.
4.33
6
🧩 Conflict Resolution🗣️ Communication Skills🎭 Conflict Styles
Conflict Fluent Summary
Conflict Fluent 86%
Every conflict you face gets the same response. There are four other options worth learning.
by Emily Taylor 2021
4.33
6 ratings
🧩 Conflict Resolution🗣️ Communication Skills🎭 Conflict Styles
Just Listen
by Mark Goulston • 2009
Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.
4.06
10k+
💬 Communication Skills🧘 Emotional Regulation👂 Active Listening
Just Listen Summary
Just Listen 86%
Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.
by Mark Goulston 2009
4.06
10k+ ratings
💬 Communication Skills🧘 Emotional Regulation👂 Active Listening
Bright Marketing for Small Business
by Robert Craven • 2011
Why small businesses should spend 60% of marketing on existing customers, and how to do it.
3.83
6
🚀 Marketing Strategy👥 Customer Focus🔷 Differentiation
Bright Marketing for Small Business Summary
Bright Marketing for Small Business 86%
Why small businesses should spend 60% of marketing on existing customers, and how to do it.
by Robert Craven 2011
3.83
6 ratings
🚀 Marketing Strategy👥 Customer Focus🔷 Differentiation
What Clients Love
by Harry Beckwith • 2003
Clients choose who they like. A field guide for turning that fact into faster growth.
4.00
354
🤝 Client Relationships🏢 Service Businesses🏗️ Brand Building
What Clients Love Summary
What Clients Love 86%
Clients choose who they like. A field guide for turning that fact into faster growth.
by Harry Beckwith 2003
4.00
354 ratings
🤝 Client Relationships🏢 Service Businesses🏗️ Brand Building
The Invisible Touch
by Harry Beckwith • 2000
Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.
3.9
184
🏢 Service Businesses🏷️ Brand Perception🤝 Client Relationships
The Invisible Touch Summary
The Invisible Touch 86%
Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.
by Harry Beckwith 2000
3.9
184 ratings
🏢 Service Businesses🏷️ Brand Perception🤝 Client Relationships
The Ministry of Common Sense
by Martin Lindstrom • 2020
Bureaucracy killed common sense. The companies that fought back built a department to revive it.
3.63
456
🗄️ Corporate Bureaucracy👥 Customer-Centricity🛡️ Psychological Safety
The Ministry of Common Sense Summary
The Ministry of Common Sense 86%
Bureaucracy killed common sense. The companies that fought back built a department to revive it.
by Martin Lindstrom 2020
3.63
456 ratings
🗄️ Corporate Bureaucracy👥 Customer-Centricity🛡️ Psychological Safety
Uncommon Service
by Frances Frei • 2012
The counterintuitive rule of service: to be great, you must first decide where to be bad.
4.01
784
🎨 Service Design🧑‍🤝‍🧑 Customer Experience⚖️ Strategic Trade-Offs
Uncommon Service Summary
Uncommon Service 86%
The counterintuitive rule of service: to be great, you must first decide where to be bad.
by Frances Frei 2012
4.01
784 ratings
🎨 Service Design🧑‍🤝‍🧑 Customer Experience⚖️ Strategic Trade-Offs
Confessions of an Event Planner
by Judy Allen • 2009
Behind the elegant table settings: what an event planner really does when the guests run wild.
3.27
33
🎪 Event Planning🏨 Hospitality Industry⚖️ Ethical Dilemmas
Confessions of an Event Planner Summary
Confessions of an Event Planner 86%
Behind the elegant table settings: what an event planner really does when the guests run wild.
by Judy Allen 2009
3.27
33 ratings
🎪 Event Planning🏨 Hospitality Industry⚖️ Ethical Dilemmas
Discovering the Soul of Service
by Leonard L. Berry • 1999
The sustainable success playbook from 14 companies that chose values over shortcuts.
4.05
375
🏢 Service Industry🤝 Customer Experience🏷️ Brand Management
Discovering the Soul of Service Summary
Discovering the Soul of Service 86%
The sustainable success playbook from 14 companies that chose values over shortcuts.
by Leonard L. Berry 1999
4.05
375 ratings
🏢 Service Industry🤝 Customer Experience🏷️ Brand Management
Fierce Conversations
by Susan Scott • 2002
The conversation you're avoiding is costing you. Seven steps for finally having it.
4.00
11k+
🗣️ Tough Conversations⚡ Conflict Resolution💬 Authentic Dialogue
Fierce Conversations Summary
Fierce Conversations 86%
The conversation you're avoiding is costing you. Seven steps for finally having it.
by Susan Scott 2002
4.00
11k+ ratings
🗣️ Tough Conversations⚡ Conflict Resolution💬 Authentic Dialogue
Shut Up and Listen!
by Tilman Fertitta • 2019
A billionaire's blunt playbook: why niceness, tiny details, and bad timing create empires.
3.89
1k+
🛎️ Customer Experience🛠️ Pragmatic Leadership💰 Financial Literacy
Shut Up and Listen! Summary
Shut Up and Listen! 86%
A billionaire's blunt playbook: why niceness, tiny details, and bad timing create empires.
by Tilman Fertitta 2019
3.89
1k+ ratings
🛎️ Customer Experience🛠️ Pragmatic Leadership💰 Financial Literacy
Surrounded by Energy Vampires
by Thomas Erikson • 2023
The six personality types that drain your energy, and the communication tactics that disarm them.
3.51
1k+
🧛 Difficult People💔 Toxic Relationships🧠 Behavioral Types
Surrounded by Energy Vampires Summary
Surrounded by Energy Vampires 86%
The six personality types that drain your energy, and the communication tactics that disarm them.
by Thomas Erikson 2023
3.51
1k+ ratings
🧛 Difficult People💔 Toxic Relationships🧠 Behavioral Types
All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition)
by The Disney Institute • 2060
How a theme park operator turns customer service into theater, and the blueprint you can steal.
3.33
3
🧑‍🤝‍🧑 Customer Service🏨 Hospitality Management🎢 Experience Design
All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) Summary
All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) 86%
How a theme park operator turns customer service into theater, and the blueprint you can steal.
by The Disney Institute 2060
3.33
3 ratings
🧑‍🤝‍🧑 Customer Service🏨 Hospitality Management🎢 Experience Design
How To Deal With Idiots
by Maxime Rovere • 2019
That impossible person isn't broken. They're a context you can learn to read and handle.
3.11
645
🧠 Interpersonal Philosophy😤 Difficult People🇫🇷 French Philosophy
How To Deal With Idiots Summary
How To Deal With Idiots 86%
That impossible person isn't broken. They're a context you can learn to read and handle.
by Maxime Rovere 2019
3.11
645 ratings
🧠 Interpersonal Philosophy😤 Difficult People🇫🇷 French Philosophy
Raise the Bar
by Jon Taffer • 2013
The bar turnaround playbook: why reactions beat drinks, and what actually brings customers back.
3.94
771
🍸 Bar Management🎨 Service Design🔄 Business Turnarounds
Raise the Bar Summary
Raise the Bar 86%
The bar turnaround playbook: why reactions beat drinks, and what actually brings customers back.
by Jon Taffer 2013
3.94
771 ratings
🍸 Bar Management🎨 Service Design🔄 Business Turnarounds
Unreasonable Hospitality
by Will Guidara • 2022
Extraordinary service: how one restaurant made every guest feel like the only guest.
4.41
38k+
🍽️ Restaurant Management🛎️ Service Industry✨ Guest Experience
Unreasonable Hospitality Summary
Unreasonable Hospitality 86%
Extraordinary service: how one restaurant made every guest feel like the only guest.
by Will Guidara 2022
4.41
38k+ ratings
🍽️ Restaurant Management🛎️ Service Industry✨ Guest Experience
Outside In
by Harley Manning • 2012
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
3.93
835
🛎️ Customer Experience🎨 Service Design🗺️ Journey Mapping
Outside In Summary
Outside In 86%
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
by Harley Manning 2012
3.93
835 ratings
🛎️ Customer Experience🎨 Service Design🗺️ Journey Mapping
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⭐
⭐
⭐
We have a special gift for you
Open
38% OFF
DISCOUNT FOR YOU
⭐
⭐
⭐
$79.99
$49.99/year
only $4.16 per month
Continue
2 taps to start, super easy to cancel