32 Books like The Fred Factor

The Start with Your People

by Brian Dixon • 2019

A single daily choice reshapes your work, your marriage, and your money: the people-first playbook.

4.22

236

🫡 Servant Leadership 🤝 Client Service 🧠 Mastermind Groups

The Start with Your People 96%

A single daily choice reshapes your work, your marriage, and your money: the people-first playbook.

by Brian Dixon 2019

4.22

236 ratings

🫡 Servant Leadership 🤝 Client Service 🧠 Mastermind Groups

Uplifting Service

by Ron Kaufman • 2012

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

3.85

334

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture

Uplifting Service 96%

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

by Ron Kaufman 2012

3.85

334 ratings

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture

Master Mentors

by Scott Jeffrey Miller • 2021

Distilled from 30 top mentors: the leadership moves that work when your original strategy does not.

3.68

349

🧱 Leadership Development 🤝 Servant Leadership 🧠 Emotional Intelligence

Master Mentors 96%

Distilled from 30 top mentors: the leadership moves that work when your original strategy does not.

by Scott Jeffrey Miller 2021

3.68

349 ratings

🧱 Leadership Development 🤝 Servant Leadership 🧠 Emotional Intelligence

The Power of WOW

by The Employees of Zappos.com • 2019

Zappos turned customer service into a billion-dollar brand. The culture playbook behind the loyalty.

4.08

121

🏢 Corporate Culture 🤝 Customer Service 🔄 Organizational Design

The Power of WOW 96%

Zappos turned customer service into a billion-dollar brand. The culture playbook behind the loyalty.

by The Employees of Zappos.com 2019

4.08

121 ratings

🏢 Corporate Culture 🤝 Customer Service 🔄 Organizational Design

The Gift of Influence

by Tommy Spaulding • 2022

Forget followers. Influence is built one invested, present, promise-kept moment at a time.

3.79

429

🧑‍🏫 Servant Leadership 🤝 Relational Networking 🧭 Influence Without Authority

The Gift of Influence 96%

Forget followers. Influence is built one invested, present, promise-kept moment at a time.

by Tommy Spaulding 2022

3.79

429 ratings

🧑‍🏫 Servant Leadership 🤝 Relational Networking 🧭 Influence Without Authority

Excellence Wins

by Horst Schulze • 2019

Arm employees with $2,000 to solve problems, no permission. The system that makes that pay off.

4.43

2k+

🏆 Service Excellence 💫 Customer Experience 🔓 Employee Empowerment

Excellence Wins 96%

Arm employees with $2,000 to solve problems, no permission. The system that makes that pay off.

by Horst Schulze 2019

4.43

2k+ ratings

🏆 Service Excellence 💫 Customer Experience 🔓 Employee Empowerment

The Heart of Business

by Hubert Joly • 2021

Purpose beats profit as strategy. A CEO's playbook for winning by serving every stakeholder first.

4.23

1k+

🏢 Corporate Turnarounds 🌐 Stakeholder Capitalism 🎯 Purpose-Driven Business

The Heart of Business 96%

Purpose beats profit as strategy. A CEO's playbook for winning by serving every stakeholder first.

by Hubert Joly 2021

4.23

1k+ ratings

🏢 Corporate Turnarounds 🌐 Stakeholder Capitalism 🎯 Purpose-Driven Business

Love is the Killer App

by Tim Sanders • 2002

The most ruthless business strategy: give away your best ideas, connect rivals, and care more.

3.85

4k+

🎁 Generosity In Business 🤝 Professional Relationships 📚 Knowledge Sharing

Love is the Killer App 96%

The most ruthless business strategy: give away your best ideas, connect rivals, and care more.

by Tim Sanders 2002

3.85

4k+ ratings

🎁 Generosity In Business 🤝 Professional Relationships 📚 Knowledge Sharing

The Starbucks Experience

by Joseph A. Michelli • 2006

How Starbucks turns baristas into experience designers and every cup into a loyalty engine.

3.75

5k+

🛎️ Customer Experience 🏢 Corporate Culture 🤝 Employee Empowerment

The Starbucks Experience 96%

How Starbucks turns baristas into experience designers and every cup into a loyalty engine.

by Joseph A. Michelli 2006

3.75

5k+ ratings

🛎️ Customer Experience 🏢 Corporate Culture 🤝 Employee Empowerment

Fish! Tales

by Stephen C. Lundin • 2002

Four principles from a Seattle fish market that turn any workplace from resentful to remarkable.

3.95

2k+

🏢 Workplace Culture 🤝 Employee Engagement 🎈 Play At Work

Fish! Tales 96%

Four principles from a Seattle fish market that turn any workplace from resentful to remarkable.

by Stephen C. Lundin 2002

3.95

2k+ ratings

🏢 Workplace Culture 🤝 Employee Engagement 🎈 Play At Work

The Seven Levels of Communication

by Michael J. Maher • 2010

Why handwritten notes and phone calls outperform marketing dollars, and the system to prove it.

4.34

2k+

🤝 Relationship-Based Sales 🔄 Referral Marketing 🌐 Business Networking

The Seven Levels of Communication Summary

The Seven Levels of Communication 96%

Why handwritten notes and phone calls outperform marketing dollars, and the system to prove it.

by Michael J. Maher 2010

4.34

2k+ ratings

🤝 Relationship-Based Sales 🔄 Referral Marketing 🌐 Business Networking

The Secret

by Kenneth H. Blanchard • 2001

Most leaders burn out pushing harder. The ones who last pull by serving. Five practices.

4.06

2k+

🙏 Servant Leadership 👥 Team Management 🔭 Vision And Strategy

The Secret 96%

Most leaders burn out pushing harder. The ones who last pull by serving. Five practices.

by Kenneth H. Blanchard 2001

4.06

2k+ ratings

🙏 Servant Leadership 👥 Team Management 🔭 Vision And Strategy

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management

Discovering the Soul of Service 96%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management

Peak

by Chip Conley • 2007

Use a psychologist's pyramid to transform employees, customers, and investors into evangelists.

3.99

2k+

🧑‍💼 Employee Engagement ❤️ Customer Loyalty 🌍 Impact Investing

Peak 96%

Use a psychologist's pyramid to transform employees, customers, and investors into evangelists.

by Chip Conley 2007

3.99

2k+ ratings

🧑‍💼 Employee Engagement ❤️ Customer Loyalty 🌍 Impact Investing

The Three Signs of a Miserable Job

by Patrick Lencioni • 2007

Three hidden causes of workplace misery that salary can't cure; what every manager must do instead.

4.15

7k+

📖 Management Fables 📊 Employee Engagement 🧎 Servant Leadership

The Three Signs of a Miserable Job Summary

The Three Signs of a Miserable Job 95%

Three hidden causes of workplace misery that salary can't cure; what every manager must do instead.

by Patrick Lencioni 2007

4.15

7k+ ratings

📖 Management Fables 📊 Employee Engagement 🧎 Servant Leadership

The World's Most Powerful Leadership Principle

by James C. Hunter • 2004

The leadership method that puts service before power, and why it outperforms authority every time.

3.99

936

🤲 Servant Leadership 🌱 Leadership Development 🧱 Character Development

The World's Most Powerful Leadership Principle Summary

The World's Most Powerful Leadership Principle 95%

The leadership method that puts service before power, and why it outperforms authority every time.

by James C. Hunter 2004

3.99

936 ratings

🤲 Servant Leadership 🌱 Leadership Development 🧱 Character Development

Swim!

by Walter Bond • 2019

Six principles borrowed from sharks that turn managers into leaders, and takers into contributors.

4.19

178

🦈 Leadership Fables 🐟 Mentorship Dynamics 👥 People Management

Swim! 95%

Six principles borrowed from sharks that turn managers into leaders, and takers into contributors.

by Walter Bond 2019

4.19

178 ratings

🦈 Leadership Fables 🐟 Mentorship Dynamics 👥 People Management

Leading with Gratitude

by Adrian Gostick • 2020

Gratitude isn't soft. It doubles profits, halves turnover. The alternative to leading through fear.

3.86

692

🎯 Employee Engagement 🙏 Workplace Gratitude 🏢 Organizational Culture

Leading with Gratitude 95%

Gratitude isn't soft. It doubles profits, halves turnover. The alternative to leading through fear.

by Adrian Gostick 2020

3.86

692 ratings

🎯 Employee Engagement 🙏 Workplace Gratitude 🏢 Organizational Culture

You Don't Need a Title to Be a Leader

by Mark Sanborn • 2006

No title, no problem. How small consistent actions earn more influence than any promotion.

3.96

3k+

🤲 Servant Leadership 🚶 Everyday Leadership 🧘 Self-Mastery

You Don't Need a Title to Be a Leader Summary

You Don't Need a Title to Be a Leader 95%

No title, no problem. How small consistent actions earn more influence than any promotion.

by Mark Sanborn 2006

3.96

3k+ ratings

🤲 Servant Leadership 🚶 Everyday Leadership 🧘 Self-Mastery

Relationships 101

by John C. Maxwell • 2014

Lead through relationships, not rank. Skills for listening, trust, and putting your people first.

4.22

2k+

🤝 Relational Leadership 🫡 Servant Leadership 🧠 Emotional Intelligence

Relationships 101 95%

Lead through relationships, not rank. Skills for listening, trust, and putting your people first.

by John C. Maxwell 2014

4.22

2k+ ratings

🤝 Relational Leadership 🫡 Servant Leadership 🧠 Emotional Intelligence

212 The Extra Degree

by S.L. Parker • 2005

One extra mortgage payment shaves eight years off a loan. The small-effort, big-return principle.

3.76

1k+

🔬 Marginal Gains 📖 Business Parables 📋 Daily Disciplines

212 The Extra Degree 95%

One extra mortgage payment shaves eight years off a loan. The small-effort, big-return principle.

by S.L. Parker 2005

3.76

1k+ ratings

🔬 Marginal Gains 📖 Business Parables 📋 Daily Disciplines

Good Leaders Ask Great Questions

by John C. Maxwell • 2014

The best leaders talk last: what they ask, how they listen, and why influence follows.

4.07

5k+

🫡 Servant Leadership 💫 Influence 🔍 Self-Leadership

Good Leaders Ask Great Questions Summary

Good Leaders Ask Great Questions 95%

The best leaders talk last: what they ask, how they listen, and why influence follows.

by John C. Maxwell 2014

4.07

5k+ ratings

🫡 Servant Leadership 💫 Influence 🔍 Self-Leadership

The Dream Manager

by Matthew Kelly • 2007

Give employees a coach for their life goals. The loyalty you get back beats any bonus.

4.11

3k+

🧑‍🏭 Employee Engagement 🏢 Workplace Culture 🎯 Workplace Coaching

The Dream Manager 95%

Give employees a coach for their life goals. The loyalty you get back beats any bonus.

by Matthew Kelly 2007

4.11

3k+ ratings

🧑‍🏭 Employee Engagement 🏢 Workplace Culture 🎯 Workplace Coaching

Chief Joy Officer

by Richard Sheridan • 2018

The boss who leads with love: one CEO's blueprint for replacing fear with energy and purpose.

3.94

500

👑 Servant Leadership 🎭 Authentic Leadership 🏢 Organizational Culture

Chief Joy Officer 95%

The boss who leads with love: one CEO's blueprint for replacing fear with energy and purpose.

by Richard Sheridan 2018

3.94

500 ratings

👑 Servant Leadership 🎭 Authentic Leadership 🏢 Organizational Culture

Joy at Work

by Dennis W. Bakke • 2005

A CEO built a 40,000-person company on joy, freedom, and love. Here is the blueprint.

3.66

467

🏢 Organizational Culture 💪 Employee Empowerment 🤲 Servant Leadership

Joy at Work 95%

A CEO built a 40,000-person company on joy, freedom, and love. Here is the blueprint.

by Dennis W. Bakke 2005

3.66

467 ratings

🏢 Organizational Culture 💪 Employee Empowerment 🤲 Servant Leadership

The Art of Being Indispensable at Work

by Bruce Tulgan • 2021

Become the person nobody wants to lose: the art of saying yes only with a plan.

3.62

280

🤝 Workplace Influence 📈 Career Advancement 👐 Servant Leadership

The Art of Being Indispensable at Work Summary

The Art of Being Indispensable at Work 95%

Become the person nobody wants to lose: the art of saying yes only with a plan.

by Bruce Tulgan 2021

3.62

280 ratings

🤝 Workplace Influence 📈 Career Advancement 👐 Servant Leadership

Leading the Starbucks Way

by Joseph A. Michelli • 2008

How Starbucks turned a commodity into community: the five principles any business can adopt.

3.78

562

🏢 Corporate Culture ☕ Customer Experience 💪 Employee Empowerment

Leading the Starbucks Way 95%

How Starbucks turned a commodity into community: the five principles any business can adopt.

by Joseph A. Michelli 2008

3.78

562 ratings

🏢 Corporate Culture ☕ Customer Experience 💪 Employee Empowerment

The Lost Art of Connecting

by Susan McPherson • 2021

Why the best-connected people lead with generosity, and a three-part method for doing it.

3.98

191

🤝 Business Networking 🎁 Service Mindset 👂 Active Listening

The Lost Art of Connecting 95%

Why the best-connected people lead with generosity, and a three-part method for doing it.

by Susan McPherson 2021

3.98

191 ratings

🤝 Business Networking 🎁 Service Mindset 👂 Active Listening

The Energy Bus

by Jon Gordon • 2007

A bus driver's eight rules: who rides, who fuels, who walks, and why you drive.

3.84

34k+

🚌 Workplace Fables ⚡ Energy Management 🚫 Difficult People

The Energy Bus 95%

A bus driver's eight rules: who rides, who fuels, who walks, and why you drive.

by Jon Gordon 2007

3.84

34k+ ratings

🚌 Workplace Fables ⚡ Energy Management 🚫 Difficult People

Top Performance

by Zig Ziglar • 2004

Lead yourself first, hunt for strengths, and unlock excellence: the old-school integrity playbook.

4.16

358

🧑‍💼 People Management 🛡️ Character-Based Leadership 💪 Strengths-Based Leadership

Top Performance 95%

Lead yourself first, hunt for strengths, and unlock excellence: the old-school integrity playbook.

by Zig Ziglar 2004

4.16

358 ratings

🧑‍💼 People Management 🛡️ Character-Based Leadership 💪 Strengths-Based Leadership

The Customer Service Revolution

by John R. DiJulius • 2015

A systematic playbook for customer experiences so good your customers stop asking about price.

4.04

279

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment

The Customer Service Revolution 95%

A systematic playbook for customer experiences so good your customers stop asking about price.

by John R. DiJulius 2015

4.04

279 ratings

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment

Boom!

by Kevin Frieberg • 2007

You don't need a better boss or company. Seven shifts that make any job matter.

3.75

🎯 Personal Accountability 🤝 Servant Leadership 🏢 Workplace Culture

Boom! 95%

You don't need a better boss or company. Seven shifts that make any job matter.

by Kevin Frieberg 2007

3.75

67 ratings

🎯 Personal Accountability 🤝 Servant Leadership 🏢 Workplace Culture

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