🏨 Hospitality Approach

Books exploring how the principles of welcoming others — generosity, attentiveness, warmth — can transform business, community, and everyday life.

Unreasonable Hospitality

by Will Guidara • 2022

Extraordinary service: how one restaurant made every guest feel like the only guest.

4.41

38k+

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Unreasonable Hospitality 89%

Extraordinary service: how one restaurant made every guest feel like the only guest.

by Will Guidara 2022

4.41

38k+ ratings

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Confessions of an Event Planner

by Judy Allen • 2009

Behind the elegant table settings: what an event planner really does when the guests run wild.

3.27

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

Confessions of an Event Planner 89%

Behind the elegant table settings: what an event planner really does when the guests run wild.

by Judy Allen 2009

3.27

33 ratings

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

High-Tech, High-Touch Customer Service

by Micah Solomon • 2012

The personal-service secret of beloved brands, and the technology that scales it.

3.77

113

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

High-Tech, High-Touch Customer Service Summary

High-Tech, High-Touch Customer Service 89%

The personal-service secret of beloved brands, and the technology that scales it.

by Micah Solomon 2012

3.77

113 ratings

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

Be Our Guest

by Walt Disney Company • 2001

Behind Disney's legendary guest experience is a practical system any organization can adopt.

3.90

5k+

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Be Our Guest 88%

Behind Disney's legendary guest experience is a practical system any organization can adopt.

by Walt Disney Company 2001

3.90

5k+ ratings

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

The New Gold Standard

by Joseph A. Michelli • 2008

Trust your frontline with $2,000 per guest to fix anything: the Ritz-Carlton service method.

3.92

1k+

🏨 Luxury Hospitality ⭐ Service Excellence 💪 Employee Empowerment 🏛️ Corporate Culture 🎯 Customer Experience

The New Gold Standard 88%

Trust your frontline with $2,000 per guest to fix anything: the Ritz-Carlton service method.

by Joseph A. Michelli 2008

3.92

1k+ ratings

🏨 Luxury Hospitality ⭐ Service Excellence 💪 Employee Empowerment 🏛️ Corporate Culture 🎯 Customer Experience

Heads in Beds

by Jacob Tomsky • 2012

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

3.58

23k+

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Heads in Beds 88%

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

by Jacob Tomsky 2012

3.58

23k+ ratings

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Marketing for hospitality and tourism

by James C. Makens • 1995

Why guests turn down the best offer: the consumer behavior playbook for hospitality marketers.

4.01

406

🏨 Hospitality Marketing 🔄 Consumer Behavior ✈️ Tourism Marketing 🛒 Buying Decisions 📊 Market Segmentation

Marketing for hospitality and tourism Summary

Marketing for hospitality and tourism 88%

Why guests turn down the best offer: the consumer behavior playbook for hospitality marketers.

by James C. Makens 1995

4.01

406 ratings

🏨 Hospitality Marketing 🔄 Consumer Behavior ✈️ Tourism Marketing 🛒 Buying Decisions 📊 Market Segmentation

Etiquette For Dummies

by Sue Fox • 1999

Forget the rulebook. Real etiquette is the art of putting others at ease, wherever you are.

3.72

155

🍽️ Etiquette And Manners 📱 Modern Etiquette 💬 Social Skills 🤝 Courtesy And Civility 🥂 Dining Etiquette

Etiquette For Dummies 87%

Forget the rulebook. Real etiquette is the art of putting others at ease, wherever you are.

by Sue Fox 1999

3.72

155 ratings

🍽️ Etiquette And Manners 📱 Modern Etiquette 💬 Social Skills 🤝 Courtesy And Civility 🥂 Dining Etiquette

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition)

by The Disney Institute • 2060

How a theme park operator turns customer service into theater, and the blueprint you can steal.

3.33

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) Summary

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) 87%

How a theme park operator turns customer service into theater, and the blueprint you can steal.

by The Disney Institute 2060

3.33

3 ratings

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

Raise the Bar

by Jon Taffer • 2013

The bar turnaround playbook: why reactions beat drinks, and what actually brings customers back.

3.94

771

🍸 Bar Management 🎨 Service Design 🔄 Business Turnarounds 😊 Hiring For Attitude 📋 Menu Engineering

Raise the Bar 87%

The bar turnaround playbook: why reactions beat drinks, and what actually brings customers back.

by Jon Taffer 2013

3.94

771 ratings

🍸 Bar Management 🎨 Service Design 🔄 Business Turnarounds 😊 Hiring For Attitude 📋 Menu Engineering

The Customer Service Revolution

by John R. DiJulius • 2015

A systematic playbook for customer experiences so good your customers stop asking about price.

4.04

279

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

The Customer Service Revolution 87%

A systematic playbook for customer experiences so good your customers stop asking about price.

by John R. DiJulius 2015

4.04

279 ratings

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

Creating Superfans

by Brittany Hodak • 2023

You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.

4.37

260

🛎️ Customer Experience 💎 Customer Loyalty ✨ Experience Design 🔧 Service Recovery 🎁 Surprise And Delight

Creating Superfans 87%

You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.

by Brittany Hodak 2023

4.37

260 ratings

🛎️ Customer Experience 💎 Customer Loyalty ✨ Experience Design 🔧 Service Recovery 🎁 Surprise And Delight

Hotel Babylon

by Anonymous • 2004

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

3.62

3k+

🛎️ Service Industry ExposéS 🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service

Hotel Babylon 87%

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

by Anonymous 2004

3.62

3k+ ratings

🛎️ Service Industry ExposéS 🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service

Setting the Table

by Danny Meyer • 2006

A stakeholder hierarchy that puts investors last. It built a restaurant empire anyway.

4.04

10k+

🍽️ Restaurant Management 🧠 Emotional Intelligence 🙌 Servant Leadership ✨ Customer Experience 🔧 Service Recovery

Setting the Table 87%

A stakeholder hierarchy that puts investors last. It built a restaurant empire anyway.

by Danny Meyer 2006

4.04

10k+ ratings

🍽️ Restaurant Management 🧠 Emotional Intelligence 🙌 Servant Leadership ✨ Customer Experience 🔧 Service Recovery

The Event Planning Toolkit

by Linda Joyce Jones • 2020

Events run on project management, not magic. The practical toolkit for smooth execution.

4.33

🗓️ Event Planning 🗂️ Project Management 🏨 Hospitality Industry 🎨 Experiential Design 👥 Team Coordination

The Event Planning Toolkit 87%

Events run on project management, not magic. The practical toolkit for smooth execution.

by Linda Joyce Jones 2020

4.33

12 ratings

🗓️ Event Planning 🗂️ Project Management 🏨 Hospitality Industry 🎨 Experiential Design 👥 Team Coordination

If Disney Ran Your Hospital

by Fred Lee • 2004

Patients compare your hospital to Disney, not the one across town. Courtesy decides who wins.

4.01

1k+

🏥 Healthcare Management 🤲 Patient Experience 🏛️ Organizational Culture 💪 Employee Empowerment 🔄 Continuous Improvement

If Disney Ran Your Hospital 87%

Patients compare your hospital to Disney, not the one across town. Courtesy decides who wins.

by Fred Lee 2004

4.01

1k+ ratings

🏥 Healthcare Management 🤲 Patient Experience 🏛️ Organizational Culture 💪 Employee Empowerment 🔄 Continuous Improvement

Excellence Wins

by Horst Schulze • 2019

Arm employees with $2,000 to solve problems, no permission. The system that makes that pay off.

4.43

2k+

🏆 Service Excellence 💫 Customer Experience 🔓 Employee Empowerment 🏛 Organizational Culture 🤝 Servant Leadership

Excellence Wins 87%

Arm employees with $2,000 to solve problems, no permission. The system that makes that pay off.

by Horst Schulze 2019

4.43

2k+ ratings

🏆 Service Excellence 💫 Customer Experience 🔓 Employee Empowerment 🏛 Organizational Culture 🤝 Servant Leadership

What Clients Love

by Harry Beckwith • 2003

Clients choose who they like. A field guide for turning that fact into faster growth.

4.00

354

🤝 Client Relationships 🏢 Service Businesses 🏗️ Brand Building 🔒 Trust In Business ✨ Customer Experience

What Clients Love 87%

Clients choose who they like. A field guide for turning that fact into faster growth.

by Harry Beckwith 2003

4.00

354 ratings

🤝 Client Relationships 🏢 Service Businesses 🏗️ Brand Building 🔒 Trust In Business ✨ Customer Experience

The Simplest Way to Change the World

by Dustin Willis • 2017

An open door does more gospel work than Christians realize, and your house already has one.

4.21

854

🏡 Radical Hospitality 🌍 Missional Living 🌱 Everyday Mission 🔄 Countercultural Faith 📅 Practical Rhythms

The Simplest Way to Change the World Summary

The Simplest Way to Change the World 87%

An open door does more gospel work than Christians realize, and your house already has one.

by Dustin Willis 2017

4.21

854 ratings

🏡 Radical Hospitality 🌍 Missional Living 🌱 Everyday Mission 🔄 Countercultural Faith 📅 Practical Rhythms

What Customers Crave

by Nicholas J. Webb • 2016

Good customer service is killing your business. The design-driven method that replaces it.

3.69

289

🧩 Customer Experience Design 🗺️ Customer Journey Mapping 🧈 Frictionless Service ❤️ Emotional Relevance 🤝 Co-Creation

What Customers Crave 87%

Good customer service is killing your business. The design-driven method that replaces it.

by Nicholas J. Webb 2016

3.69

289 ratings

🧩 Customer Experience Design 🗺️ Customer Journey Mapping 🧈 Frictionless Service ❤️ Emotional Relevance 🤝 Co-Creation

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Discovering the Soul of Service 87%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

The Effortless Experience

by Matthew Dixon • 2013

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

3.94

1k+

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Effortless Experience 87%

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

by Matthew Dixon 2013

3.94

1k+ ratings

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

Uplifting Service

by Ron Kaufman • 2012

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

3.85

334

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Uplifting Service 87%

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

by Ron Kaufman 2012

3.85

334 ratings

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Eleanor Roosevelt's Book of Common Sense Etiquette

by Eleanor Roosevelt • 1962

Forget the forks; real etiquette is a habit of kindness. Here is how to make it yours.

3.97

📚 Etiquette Guides 💕 Everyday Kindness 🎉 Hosting And Entertaining ✈️ Travel Etiquette 🎩 Social Graces

Eleanor Roosevelt's Book of Common Sense Etiquette Summary

Eleanor Roosevelt's Book of Common Sense Etiquette 87%

Forget the forks; real etiquette is a habit of kindness. Here is how to make it yours.

by Eleanor Roosevelt 1962

3.97

62 ratings

📚 Etiquette Guides 💕 Everyday Kindness 🎉 Hosting And Entertaining ✈️ Travel Etiquette 🎩 Social Graces

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Hug Your Customers 87%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

The Trusted Advisor

by David H. Maister • 2021

The formula that turns experts into advisors clients call first, pay without haggling, never leave.

3.81

5k+

🏢 Professional Services 🤝 Client Relationships 🧱 Trust Building 🧠 Emotional Intelligence 👂 Active Listening

The Trusted Advisor 86%

The formula that turns experts into advisors clients call first, pay without haggling, never leave.

by David H. Maister 2021

3.81

5k+ ratings

🏢 Professional Services 🤝 Client Relationships 🧱 Trust Building 🧠 Emotional Intelligence 👂 Active Listening

The 2-Hour Cocktail Party

by Nick Gray • 2022

Not a natural networker? Two hours on a Tuesday with name tags does the work for you.

4.15

857

👥 Adult Friendship 🤝 Professional Networking 🎉 Hosting Gatherings 🔗 Weak Ties 🏘️ Community Building

The 2-Hour Cocktail Party 86%

Not a natural networker? Two hours on a Tuesday with name tags does the work for you.

by Nick Gray 2022

4.15

857 ratings

👥 Adult Friendship 🤝 Professional Networking 🎉 Hosting Gatherings 🔗 Weak Ties 🏘️ Community Building

A Meal with Jesus

by Tim Chester • 2011

Jesus's most radical act was pulling up a chair. How shared meals became his mission strategy.

4.12

2k+

🍞 Table Fellowship 🏠 Gospel Hospitality 🗣️ Everyday Evangelism 🍽️ Food And Faith 🤲 Embodied Faith

A Meal with Jesus 86%

Jesus's most radical act was pulling up a chair. How shared meals became his mission strategy.

by Tim Chester 2011

4.12

2k+ ratings

🍞 Table Fellowship 🏠 Gospel Hospitality 🗣️ Everyday Evangelism 🍽️ Food And Faith 🤲 Embodied Faith

Hug Your Haters

by Jay Baer • 2016

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

3.85

788

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

Hug Your Haters 86%

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

by Jay Baer 2016

3.85

788 ratings

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

Never Lose a Customer Again

by Joey Coleman • 2018

After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.

4.18

1k+

📈 Customer Retention ✨ Customer Experience 🚀 Onboarding 📣 Customer Advocacy 🗺️ Customer Journey

Never Lose a Customer Again 86%

After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.

by Joey Coleman 2018

4.18

1k+ ratings

📈 Customer Retention ✨ Customer Experience 🚀 Onboarding 📣 Customer Advocacy 🗺️ Customer Journey

Notes from a Friend

by Anthony Robbins • 1995

You are punishing loyal customers for the crimes of the 1 percent. A five-step reset.

3.97

2k+

🎯 Customer Experience 🧩 Service Design 🏷️ Brand Strategy 💡 Experience Innovation 🛠️ Complaint Recovery

Notes from a Friend 86%

You are punishing loyal customers for the crimes of the 1 percent. A five-step reset.

by Anthony Robbins 1995

3.97

2k+ ratings

🎯 Customer Experience 🧩 Service Design 🏷️ Brand Strategy 💡 Experience Innovation 🛠️ Complaint Recovery

How to Be a Gentleman

by John Bridges • 1998

The modern gentleman's guide: dress, dining, and the one rule that replaces forty others.

3.74

2k+

🎩 Etiquette 📱 Modern Manners 👔 Men's Style 💼 Workplace Etiquette 🍽️ Dining Etiquette

How to Be a Gentleman 86%

The modern gentleman's guide: dress, dining, and the one rule that replaces forty others.

by John Bridges 1998

3.74

2k+ ratings

🎩 Etiquette 📱 Modern Manners 👔 Men's Style 💼 Workplace Etiquette 🍽️ Dining Etiquette

Listen, Love, Repeat

by Karen Ehman • 2016

People hint at their loneliness every day; learn to hear it and respond with grace.

4.20

1k+

✝️ Practical Christianity 🏠 Biblical Hospitality 🎁 Selfless Giving 💛 Everyday Kindness 👩‍👧‍👧 Evangelical Women's Ministry

Listen, Love, Repeat 86%

People hint at their loneliness every day; learn to hear it and respond with grace.

by Karen Ehman 2016

4.20

1k+ ratings

✝️ Practical Christianity 🏠 Biblical Hospitality 🎁 Selfless Giving 💛 Everyday Kindness 👩‍👧‍👧 Evangelical Women's Ministry

Uncommon Service

by Frances Frei • 2012

The counterintuitive rule of service: to be great, you must first decide where to be bad.

4.01

784

🎨 Service Design 🧑‍🤝‍🧑 Customer Experience ⚖️ Strategic Trade-Offs 🤝 Customer Co-Creation 📈 Scaling Operations

Uncommon Service 86%

The counterintuitive rule of service: to be great, you must first decide where to be bad.

by Frances Frei 2012

4.01

784 ratings

🎨 Service Design 🧑‍🤝‍🧑 Customer Experience ⚖️ Strategic Trade-Offs 🤝 Customer Co-Creation 📈 Scaling Operations

Holy Hygge

by Jamie Erickson • 2022

Seven Danish practices for a home that does more than feel cozy: it points people to Christ.

4.10

6k+

🇩🇰 Modern Hygge 🏡 Christian Hospitality ✝️ Home As Ministry 🕯️ Cozy Living 🐌 Slow Living

Holy Hygge 86%

Seven Danish practices for a home that does more than feel cozy: it points people to Christ.

by Jamie Erickson 2022

4.10

6k+ ratings

🇩🇰 Modern Hygge 🏡 Christian Hospitality ✝️ Home As Ministry 🕯️ Cozy Living 🐌 Slow Living

How to Win Customers and Keep Them for Life

by Michael LeBoeuf • 2000

Customers stay when the experience pays off for them. A system for making every touchpoint deliver.

3.9

200

🔄 Customer Retention ✨ Customer Experience 🎯 Customer Centricity 🛡️ Complaint Handling 🧠 Customer Psychology

How to Win Customers and Keep Them for Life Summary

How to Win Customers and Keep Them for Life 86%

Customers stay when the experience pays off for them. A system for making every touchpoint deliver.

by Michael LeBoeuf 2000

3.9

200 ratings

🔄 Customer Retention ✨ Customer Experience 🎯 Customer Centricity 🛡️ Complaint Handling 🧠 Customer Psychology

Everyday Etiquette

by Patricia Rossi • 2011

From handshake to condolence call, the social rules most people miss across 101 everyday moments.

3.54

119

🍽️ Etiquette Guides 🤝 Social Skills 💼 Workplace Conduct 💬 Communication Skills ✈️ Travel Etiquette

Everyday Etiquette 86%

From handshake to condolence call, the social rules most people miss across 101 everyday moments.

by Patricia Rossi 2011

3.54

119 ratings

🍽️ Etiquette Guides 🤝 Social Skills 💼 Workplace Conduct 💬 Communication Skills ✈️ Travel Etiquette

Customers for Life

by Carl Sewell • 1990

One customer is worth half a million. Keeping them depends on the system behind the smile.

4.20

1k+

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

Customers for Life 86%

One customer is worth half a million. Keeping them depends on the system behind the smile.

by Carl Sewell 1990

4.20

1k+ ratings

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

The Nordstrom Way

by Robert Spector • 1995

How a Seattle shoe store became a retail empire by making employees think like owners.

3.90

794

🏬 Retail Management 🤝 Customer Service 🏢 Company Culture 💪 Employee Empowerment 🧠 Hiring For Attitude

The Nordstrom Way 86%

How a Seattle shoe store became a retail empire by making employees think like owners.

by Robert Spector 1995

3.90

794 ratings

🏬 Retail Management 🤝 Customer Service 🏢 Company Culture 💪 Employee Empowerment 🧠 Hiring For Attitude

The Customer Service Survival Kit

by Richard S. Gallagher • 2013

The exact words that defuse an angry customer: a frontline survival guide for the worst moments.

3.94

142

🛎️ Customer Service 😤 Difficult Customers 🧊 Conflict De-Escalation 🧠 Emotional Intelligence 💬 Workplace Communication

The Customer Service Survival Kit Summary

The Customer Service Survival Kit 86%

The exact words that defuse an angry customer: a frontline survival guide for the worst moments.

by Richard S. Gallagher 2013

3.94

142 ratings

🛎️ Customer Service 😤 Difficult Customers 🧊 Conflict De-Escalation 🧠 Emotional Intelligence 💬 Workplace Communication

Outside In

by Harley Manning • 2012

Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.

3.93

835

🛎️ Customer Experience 🎨 Service Design 🗺️ Journey Mapping 🧭 Customer-Centric Culture 💪 Employee Empowerment

Outside In 86%

Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.

by Harley Manning 2012

3.93

835 ratings

🛎️ Customer Experience 🎨 Service Design 🗺️ Journey Mapping 🧭 Customer-Centric Culture 💪 Employee Empowerment

Selling Luxury

by Robin Lent • 2009

Win luxury clients who return for life: the five-star service skills no sales training teaches.

3.54

233

🛍️ Luxury Retail 🧠 Sales Psychology ✨ Customer Experience 🤝 Trust Building 💼 Consultative Selling

Selling Luxury 86%

Win luxury clients who return for life: the five-star service skills no sales training teaches.

by Robin Lent 2009

3.54

233 ratings

🛍️ Luxury Retail 🧠 Sales Psychology ✨ Customer Experience 🤝 Trust Building 💼 Consultative Selling

Amaze Every Customer Every Time

by Shep Hyken • 2013

How a hardware chain beats the giants on service: 52 tactics your business can steal.

3.94

192

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

Amaze Every Customer Every Time 86%

How a hardware chain beats the giants on service: 52 tactics your business can steal.

by Shep Hyken 2013

3.94

192 ratings

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

Winning on Purpose

by Fred Reichheld • 2021

Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.

3.97

428

🧲 Customer Loyalty 🔄 Customer Retention 🎯 Corporate Purpose ⭐ Service Excellence 🏛️ Organizational Culture

Winning on Purpose 86%

Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.

by Fred Reichheld 2021

3.97

428 ratings

🧲 Customer Loyalty 🔄 Customer Retention 🎯 Corporate Purpose ⭐ Service Excellence 🏛️ Organizational Culture

The Lifegiving Home

by Sally Clarkson • 2016

Twelve months of rhythms to turn your home into a sanctuary that shapes character and deepens faith.

4.23

7k+

🏡 Christian Homemaking 🙏 Faith At Home 🍽️ Hospitality 🎉 Family Traditions 🕯️ Home Atmosphere

The Lifegiving Home 86%

Twelve months of rhythms to turn your home into a sanctuary that shapes character and deepens faith.

by Sally Clarkson 2016

4.23

7k+ ratings

🏡 Christian Homemaking 🙏 Faith At Home 🍽️ Hospitality 🎉 Family Traditions 🕯️ Home Atmosphere

Everything About Corporate Etiquette

by Vivek Bindra • 2017

The unspoken rules of conduct that decide promotions, from your handshake to your inbox.

4.49

📊 Corporate Etiquette 🕊️ Civility 🚪 First Impressions 🤝 Conflict Resolution 🗣️ Assertiveness

Everything About Corporate Etiquette Summary

Everything About Corporate Etiquette 86%

The unspoken rules of conduct that decide promotions, from your handshake to your inbox.

by Vivek Bindra 2017

4.49

43 ratings

📊 Corporate Etiquette 🕊️ Civility 🚪 First Impressions 🤝 Conflict Resolution 🗣️ Assertiveness

Fans First

by Jesse Cole • 2022

Forget advertising. How to build fans devoted enough to drive across the country for you.

4.36

983

🎯 Customer Experience ⚾ Sports Business 📣 Word Of Mouth 💜 Employee Engagement 🔒 Creative Constraints

Fans First 86%

Forget advertising. How to build fans devoted enough to drive across the country for you.

by Jesse Cole 2022

4.36

983 ratings

🎯 Customer Experience ⚾ Sports Business 📣 Word Of Mouth 💜 Employee Engagement 🔒 Creative Constraints

The Invisible Touch

by Harry Beckwith • 2000

Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.

3.9

184

🏢 Service Businesses 🏷️ Brand Perception 🤝 Client Relationships 🧠 Psychology Of Marketing 🔒 Trust Building

The Invisible Touch 86%

Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.

by Harry Beckwith 2000

3.9

184 ratings

🏢 Service Businesses 🏷️ Brand Perception 🤝 Client Relationships 🧠 Psychology Of Marketing 🔒 Trust Building

Networking Like a Pro

by Ivan R. Misner • 2009

800 contacts sleep in your database. The playbook for turning them into a referral engine.

3.81

305

🌐 Professional Networking 🤝 Referral Marketing 👂 Active Listening 🏷️ Personal Branding 🎁 Generosity In Business

Networking Like a Pro 86%

800 contacts sleep in your database. The playbook for turning them into a referral engine.

by Ivan R. Misner 2009

3.81

305 ratings

🌐 Professional Networking 🤝 Referral Marketing 👂 Active Listening 🏷️ Personal Branding 🎁 Generosity In Business

Business Etiquette

by Shital Kakkar Mehra • 2011

From boardroom to banquet: how the unspoken rules of business get Indian professionals ahead.

3.83

📋 Business Etiquette 👔 Executive Presence 🤝 Professional Networking 🌏 Cross-Cultural Business 🇮🇳 Indian Professionals

Business Etiquette 85%

From boardroom to banquet: how the unspoken rules of business get Indian professionals ahead.

by Shital Kakkar Mehra 2011

3.83

72 ratings

📋 Business Etiquette 👔 Executive Presence 🤝 Professional Networking 🌏 Cross-Cultural Business 🇮🇳 Indian Professionals

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